Collections Representative

Trillium Staffing; Grapevine (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Trillium Professional in Grapevine, TX seeks a Collections Representative to deliver exceptional service to customers and dealers while pursuing early-stage collections for consumer and commercial accounts.

The role requires strong communication, active listening and problem-solving skills; 40+ WPM typing; Monday–Friday 10:30 AM–7:30 PM; pay rate $21.00 per hour.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1+ years of customer service or collections experience.
• Strong communication and active listening skills.
• Ability to type 40+ words per minute.
• Knowledge of Fair Debt Collection Practices Act is a plus.

Responsibilities

• Provide exceptional service to customers and dealers in a fast-paced call center.
• Maintain professionalism to promote brand and customer loyalty.
• Make outbound calls to resolve issues and perform early-stage collections.
• Collaborate with internal teams such as Loan Administration and Loss Mitigation.
• Aim to improve continuously and meet department objectives.
• Contribute to a culture focused on exceptional customer experience.
• Other duties as assigned.

Skills

Customer service

Collections experience

Active listening

Communication skills

Typing 40+ wpm

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Automated dialer

CRM systems

Job description

Trillium Professional is now seeking a Collections Representative in Grapevine, TX!

We are seeking a Collections Representative to beresponsible for delivering an exceptional experience to customers that finance and lease company equipment. The Rep I will provide timely, accurate and responsive information and service to customers and dealers. Customer interaction will include both support and collections efforts.

Pay rate is $21.00/hour. Schedule isM-F10:30am-7:30pm.

Responsibilities:

• Provide exceptional service to customers and dealers in a fast-paced, omnichannel call center environment.
• Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, and the Loan Origination Center, and others.
• Strive to continuously improve while achieving individual and departmental objectives.
• Contribute to a culture that is passionate about providing an exceptional customer experience.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent is required; some college preferred.Recent grads will be considered.
• 1+ years of customer service or collections experience; automated dialer experience is preferred.
• Interpersonal skills and the ability to interact with customers, dealers, peers and management.
• Strong customer service and active listening skills to uncover stated and unstated needs.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.
• Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.