Credit & Collections Specialist

Hillyard, Inc.; Saint Joseph (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and bonus program

Paid holidays

Paid time off programs

401(k) and profit-sharing program

Medical, dental, and vision benefits

Job summary

Hillyard, Inc. is seeking a Credit & Collections Specialist to join our Finance team in St. Joseph, MO. This role involves managing customer accounts, resolving outstanding balances, and ensuring a great customer experience.

The ideal candidate will have at least two years of experience in Credit & Collections, possess strong negotiation skills, and excel in customer service. We offer a competitive salary, excellent benefits, and opportunities for career growth.

Qualifications

• Two or more years of experience in Credit & Collections or a related field.
• Excellent verbal and written communication abilities.
• Strong negotiation and conflict-resolution skills.

Responsibilities

• Manage a portfolio of customer accounts and oversee collection activities.
• Build positive relationships with customers and resolve payment issues.
• Contact customers regarding past-due balances and negotiate payment solutions.

Skills

Customer service skills

Relationship building

Negotiation skills

Attention to detail

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

SAP

Job description

Hillyard, Inc. is currently seeking a Credit & Collections Specialist to join our Finance team in St. Joseph, MO.

Are you someone who enjoys building customer relationships, solving payment issues, and helping maintain healthy customer accounts? We're looking for a customer-focused professional who can balance strong communication skills with sound financial judgment. As a Credit & Collections Specialist, you'll work directly with customers and internal teams to manage accounts, resolve outstanding balances, and deliver an outstanding customer experience.

If you're organized, dependable, and enjoy working in a fast-paced environment where your efforts directly contribute to the success of the business, we'd love to hear from you.

What You’ll Do

• Manage a portfolio of customer accounts and oversee collection activities for outstanding invoices.
• Build positive relationships with customers while resolving payment issues professionally and effectively.
• Contact customers regarding past‑due balances and negotiate payment solutions when appropriate.
• Review and monitor aging reports to prioritize collection efforts.
• Maintain accurate account notes and collection documentation within company systems.
• Collaborate with Sales, Customer Service, and other internal departments to resolve account discrepancies and improve customer satisfaction.
• Research and resolve billing questions, payment discrepancies, and customer concerns.
• Support continuous improvement efforts within the Credit & Collections department.

What We’re Looking For

• High School Diploma, GED, or equivalent.
• Two or more years of experience in Credit & Collections, Accounts Receivable, Customer Service, or a related field.
• Strong customer service and relationship‑building skills.
• Excellent verbal and written communication abilities.
• Strong negotiation and conflict‑resolution skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong computer skills, including Microsoft Office and web‑based applications.
• SAP experience is preferred but not required.

Why This Opportunity Stands Out

• Opportunity to build lasting customer relationships.
• Stable, well‑established company with over 100 years of success.
• Collaborative team environment.
• Career growth and professional development opportunities.

What’s in It for You?

• Monday–Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry‑leading 401(k) and profit‑sharing program
• Excellent medical, dental, and vision benefits

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.