Customer Service Representative

ePackageSupply; United States; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Voluntary life insurance

Three weeks of vacation

Disability benefits

Job summary

A leading packaging solutions provider is seeking a Customer Service Representative to join their team in Evansville, IN. The successful candidate will handle customer inquiries, manage order processing, and support the sales team. Ideal applicants should have 2 years of experience in sales or customer service and a strong understanding of E-commerce. This full-time role offers valuable company benefits, such as life insurance and vacation time. Join a friendly environment where employee contributions directly impact success.

Qualifications

• 2 years of previous sales/customer service experience with CRM knowledge preferred.
• Ability to work independently and achieve goals without daily supervision.
• Desire for continued growth and development.

Responsibilities

• Handle inbound customer inquiries and order processing.
• Assist the sales team with customer payments and inquiries.
• Provide order status updates to customers and communicate key inventory changes.

Skills

Self-starter

Basic understanding of E-commerce

Sales/customer service experience

Positive attitude

Strong work-ethic

Education

Associates or Bachelor’s degree

Tools

CRM software

Job description

ePackageSupply.com is a highly energetic, growth-focused organization that is looking to add a key team member to our Sales & Customer Service team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries and order processing. The position will support a broad product-line of various packaging products and will be ePackageSupply’s front-line effort on maintaining customer (B2B) relationships.

An ideal candidate is pro-active, growth-focused, and motivated to make a meaningful contribution to our team.

Customer Service Representative Job Description

• Perform daily administrative tasks for order management (PO processing, order monitoring within the site, order inquiries, freight quoting, and confirmations)
• Assist the sales team with customer payments (invoices, billing, receipts, payment processing)
• Provide order status updates to customers upon requests for completion dates, shipping information, tracking detail
• Partner with the Procurement and Inventory team to monitor live inventory on the site and communicate key changes to inventory balances amongst the Sales & Service team
• Assist customers with post-order support including mis-ships, quality issues, etc.
• Support Sales and customers with various documentation and administrative requests
• Provide the key support role within your respective Sales team for various sales administrative tasks
• Thoroughly understand products, our value proposition, and ordering process
• Work with CRM and lead generation software to track leads, prospects, and customers

Customer Service Representative Knowledge and Skills required

• Self-starter; ability to achieve goals without daily supervision.
• Basic understanding of E-commerce
• 2 years of previous sales/customer service experience with CRM knowledge preferred
• Are you excited about being part of something new and being a trailblazer?
• Do you have a positive attitude and enjoy working with creative individuals?
• Are you compassionate and demonstrate high levels of integrity?
• Do you like to have fun, but also have a strong work-ethic?
• Do you have a desire for continued growth and development?
• Would you like to work with people that you feel are more like family than co-workers?

If you sincerely answered “Yes” to each of these questions, then we would love to speak with you.

Company Benefits

• Voluntary life insurance, short-term and long-term disability
• Three weeks of vacation (pro-rated to employee start date)
• Work in an environment where every employee’s work has definable effects on our business

Job Type: Full-time

Job Location: Evansville, IN (or remote)

Required education: Associates or Bachelor’s degree preferred

Required experience: Sales & Customer Service: 2 years

About ePackageSupply

ePackageSupply.com is a United States veteran owned and operated company based in Evansville, Indiana. Countless hours of hard work and determination, as well as a little luck, have helped us to become one of the internet’s most trusted and successful providers of quality products and exceptional customer service. ePackageSupply.com products include quality foodgrade buckets, containers, cups, and lids in varying sizes, styles and colors for multiple uses and for all your packaging and storage needs.