Customer Service Representative

Guild Garage Group; Denver (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO + Paid Holidays

401(k) with Company Match

Job summary

One Clear Choice Garage Doors is seeking a friendly and motivated Customer Service Representative to join a fast-growing, high-energy team in Colorado. You will handle inquiries across phone, email, and chat, schedule service appointments, and support our field technicians to ensure top-tier customer experiences.

Ideal candidates have 1+ year in customer service, strong communication, and a patient, solutions-driven attitude. CRM tools experience, especially ServiceTitan, is a plus.

Qualifications

• 1+ year of customer service experience in home services is a plus.
• Strong communication and active listening skills required.
• Friendly, patient, and positive under pressure; excellent time-management.

Responsibilities

• Be the first point of contact for customers via phone, email, and chat.
• Schedule appointments and coordinate with field technicians.
• Provide empathetic, professional support and clear answers to questions.
• Maintain detailed notes in CRM and help identify upsell opportunities.
• Collaborate with team to keep jobs moving smoothly and efficiently.
• Learn products and services to become a trusted expert for customers.

Skills

Customer service

Communication

Active listening

Multitasking

CRM tools

Education

High school diploma

Tools

ServiceTitan

Job description

Customer Service Representative – Join a Fast-Growing, High-Energy Team!

Locations: Castle Rock, CO, Colorado Springs, CO, Commerce City, CO, or Loveland, CO Pay: $19–$22 per hour (based on experience)

Do You Love Helping People, Solving Problems, and Being Part of a Winning Team?

If so—you’ll fit right in.

At One Clear Choice Garage Doors, we're a leader in the Colorado market and a trusted name across the region. With thousands of 5-star reviews, a reputation for honesty, and a commitment to excellence, we’re not your average garage door company. We're a fast-moving, supportive, and people-focused team—where customer service is everything.

We’re looking for a friendly, motivated, solutions-driven Customer Service Representative to help us continue delivering the exceptional experience our customers love.

If you enjoy working with people, staying organized, and being the helpful voice that makes someone's day easier, this role is for you.

What You’ll Do (Your Impact Matters)

As the voice of One Clear Choice, you’ll be the first point of contact for customers—helping guide them through scheduling, service questions, and product inquiries. You'll play a vital role in ensuring seamless communication and exceptional customer experiences.

You will:

• Deliver empathetic, professional support across phone, email, and chat
• Handle a high volume of inbound calls while staying upbeat and organized
• Accurately schedule appointments and coordinate with our field technicians
• Research solutions and provide clear, friendly answers to customer questions
• Maintain detailed and accurate notes in our systems
• Spot opportunities to recommend additional services that add value to the customer
• Work closely with the team to keep jobs moving smoothly
• Learn our products and services so well that you become a trusted expert

What We’re Looking For

• 1+ year of customer service experience (home services experience = bonus!)
• Strong communication and active listening skills
• Friendly, patient, and positive—especially under pressure
• Excellent multitasking and time-management abilities
• Comfort with technology and CRM tools (ServiceTitan experience = plus!)
• Team-oriented attitude with a desire to learn and grow
• High school diploma or equivalent

Why You’ll Love Working With Us

Joining One Clear Choice means you’re joining a top-rated, rapidly growing, employee-focused company. Here’s what you’ll enjoy:

• Supportive, team-first environment
• Recognition for your hard work—your voice matters
• Opportunities to advance (we love promoting from within!)
• Hands-on training and ongoing development
• PTO + Paid Holidays
• 401(k) with Company Match
• Chance to grow within a respected national family of residential service brands

Ready to Join a Team That Feels Like Family—and Builds Careers, Not Just Jobs?

If you’re motivated, positive, and excited to grow with a company that invests in you…

We want to meet you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, One Clear Choice may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$19 - $22 USD