Customer Service Representative

Dynamic Media; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Paid time off

Paid training

Vision insurance

Fully Remote - Work from home

Job summary

Dynamic Media, a leading music-for-business reseller, seeks a Customer Service Representative to handle inbound billing support and perform outbound follow-ups on existing tickets. The role prioritizes accuracy and timely communication with clients in a fully remote format.

The candidate should be based in the United States, preferably in the Eastern or Central Time Zones, with a strong ability to work quickly and professionally in a fast-paced environment.

Qualifications

• Prior billing or customer support experience is a plus.
• Long-term job history is a plus.
• Strong verbal and written communication skills are essential.

Responsibilities

• Receive and manage incoming payments.
• Regularly update the accounts receivable database.
• Inform clients of outstanding debts and deadlines.
• Able to work independently and within a team.
• Accurately update and monitor customer information.
• Follow a monthly accounts receivable schedule making outbound calls for payment reminders.
• Follow up with customers to ensure satisfaction with services offered.

Skills

Billing experience

Customer support

Communication skills

Multitasking

Job description

Dynamic Media is the world's largest music-for-business reseller and has a growing base of recurring subscription customers with various billing and account maintenance needs to support.

The position is a Customer Service Representative that handles inbound support calls (billing, account maintenance) and makes outbound calls to follow up on existing support tickets/tasks.

Candidate must be based in the United States, preferably in the Eastern or Central Time Zones.

Responsibilities and Duties

• Receive and manage incoming payments
• Regularly update the accounts receivable database
• Inform clients of their outstanding debts and deadlines
• Able to work independently and within a team
• Accurately update and monitor customer information
• Follow a monthly accounts receivable schedule making outbound calls for payment reminders
• Follow up with customers to ensure satisfaction with various services we offer.

Qualifications and Skills

• Prior experience in billing/ customer support is a big plus
• Long-term employment in job history is a big plus
• Strong verbal and written communication skills are essential - FAST typists only
• Able to apply the training to provide customer support
• Able to manage multiple tasks and concurrent jobs
• An ability and willingness to search for information on the internet
• A solid desire to maintain high levels of customer satisfaction
• An ability to present yourself as a professional, knowledgeable, and trusted partner
• Able to work at a fast pace

Job Type: Full-time

Salary: $15.00 per hour

Benefits

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Fully Remote - Work from home

Schedule

• 8-hour shift
• Day shift
• Monday to Friday

Expected hours: 40 per week

Work Location: Remote

Job Type: Full-time

Pay: From $15.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Work Location: Remote