Bilingual Customer Service Representative

Great American Insurance Group; United States; Remote; USD 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Spanish Customer Service Representative to join their dynamic Claims team. This fully remote position offers the chance to engage with customers in both Spanish and English, providing essential support during the claims process. With a focus on delivering exceptional service, you'll handle inbound calls, troubleshoot issues, and ensure customer satisfaction. If you thrive in a fast-paced environment and are passionate about helping others, this role offers a unique opportunity to grow within a supportive team. Join a company that values development and a memorable customer experience.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Qualifications

• 1 to 3 years of related experience in customer service.
• Excellent written and verbal skills in both Spanish and English.

Responsibilities

• Perform customer interactions quickly in both Spanish and English.
• Resolve routine customer requests and document processes.

Skills

Bilingual (Spanish and English)

Customer Service Skills

Interpersonal Skills

Microsoft Office

Fast-paced Environment Adaptability

Education

High School Diploma or equivalent

Tools

Computerized Systems

Job description

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Direct message the job poster from Great American Insurance Group

Senior Recruiting Representative at Great American Insurance Group | DEI Champion

The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business. Within the Claim Support Services group is the Claims First Notice of Loss Customer Service team.

FNOL Customer Service is a claims support team within Corporate Claims that specializes in engaging with our internal and external customers over the phone. This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services within the Great American organization. This means we support hundreds of Claim Professionals across the entire company because of our various support functions. Joining this team will give you a unique view of the company with the ability to network across divisional lines. We are looking for a candidate to join our High Performing Team who values growth, development, and providing a memorable customer experience.

Hours of operation are Monday through Friday 8am to 8pm ET.

• Seeking an 11am-8pm ET shift for representatives who speak BOTH Spanish and English

The FNOL Customer Service team is looking for a Bilingual Spanish Customer Service Representative to join the Claims team in our Cincinnati, OH office. This position will be fully remote.

Essential Job Functions and Responsibilities

• Representative must perform customer interactions quickly in both Spanish and/or English
• Performs claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker’s Compensation, Auto, Property, General Liability, Storage, Equine, and others. Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures.
• Take 17-20 inbound calls per day
• Resolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff.
• Troubleshoot customer questions in both Spanish and English
• Provide phone, emails, and document translation support to our internal and external customers
• Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Responsible for documenting processes used to correct issues.
• Responds to correspondence, complaints, and information requests via telephone or e-mail.
• Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting.
• Submits routine annotations on insureds’ claims. Processing may be determined by specific line of business.
• Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
• Call center experience preferred but not required
• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.
• 1 to 3 years of related experience.
• Excellent written, verbal, and interpersonal skills in both Spanish and English
• Ability to work in a fast-paced environment with minimal supervision.
• Must have strong PC skills and strong working knowledge of Microsoft Office.
• Ability to interact well with others in a team environment.
• Must be bilingual (Spanish and English)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Other

• Industries

  Insurance

Referrals increase your chances of interviewing at Great American Insurance Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

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