Customer Service Representative

TeleDirect Call Centers; United States; Remote; USD 28,000 - 42,000; Full time

Job summary

TeleDirect Call Centers is hiring Customer Service Representatives to handle client calls from a home-based setup. Positions include both part-time and full-time shifts, requiring a private workspace, reliable internet, and a minimum age of 18.

Applicants should be prepared to work within a 4am–10pm PST window, align with multiple clients, and maintain high-quality service while following directions and meeting attendance expectations.

Qualifications

• High School Diploma required.
• At least 1 year of customer service experience.
• Private home workspace with a door and low ambient noise.
• Availability 4am–10pm PST.
• Must be at least 18 years old.
• Internet at least 10 Mbps up / 20 Mbps down.
• Windows 10 or 11; Chrome installed; Ethernet connection preferred.

Responsibilities

• Handle calls for a variety of clients, including reservations, appointments, donations, and more.
• Provide accurate information and documentation to clients and log interactions.
• Maintain professional, courteous service and good attendance.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School Diploma

Tools

Windows 10/11

Google Chrome

USB Headset

Wired Ethernet

Job description

Remote

Location: You MUST be located in the state of AL, GA, ID, IN, KS, KY, LA, MS, NC, OK, SC, TN, TX, UT, and WI

TeleDirect is a Business Process Outsourcer (BPO) specializing in Call Center and Business Development solutions. Our innovative technology coupled with our professional workforce have enabled us to become a leader in the Call Center industry. Our headquarters are in Sacramento, Ca, and we pride ourselves on having the best tools and people in the business. Our Customer Service Representatives enjoy a fast paced yet comfortable environment where their ideas are not only respected, but valued. All of our employees are encouraged to participate in the ongoing effort to improve the quality of our service. Our CSRs are involved in improving the design of accounts, fixing problems with accounts and gathering feedback so we can keep our Clients as informed as possible. Quality people are what sets us apart from the competition and that is why one of our core values as an organization is to respect our employees and treat each and every one of them like people, not just another face in the crowd.

We are looking for Customer Service Representatives. As a Customer Service Representative you will be handling calls for a variety of clients. For example, taking reservations, setting appointments, taking donations, and more. TeleDirect provides a stable place of employment as we have been in business since 1961. In addition to being on the 100 Fastest Growing Companies list in Sacramento, CA for 6 consecutive years, we were recently awarded the distinction of being an Inc.com 5000 Fastest Growing Company in America in 2014.

Minimum Requirements:

• High School Diploma
• Internet connection of at least 10 Mbps up and 20 Mbps down.
• Patience and ability to accept constructive feedback
• Private workspace in your home with a door, where ambient noise can be minimized during work time
• Availability 4am-10pm PST
• Good attendance
• Proficient spelling and grammar
• 1 Year of experience in customer service
• Prior experience working at home or off site, helpful
• Must be at least 18 years of age

Computer Minimum Requirements:

• Windows 10 or 11 operating system
• 8GB of RAM
• 250GB Hard Disk Space
• Google chrome installed
• USB Headset with in line mute switch
• Laptop or desktop that is no less than 2 years old
• Functioning monitor and associated cables
• Ethernet cable to connect to router, WIFI will not be allowed
• Camera
• Must not be using a VPN (virtual private network) application.
• Chromebooks are NOT allowed. You must be using Windows 10 or 11.

Preferred Skills and Knowledge:

• Moderate technical proficiency in internet browsing
• Data entry

Work Hours:

• Part Time and Full Time shifts

All Applicants must agree to an employment screening report including a background investigation. This information is kept confidential and Applicants should be completely honest during the application process.