Customer Service Representative

PromiseAlliance; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Remote–work flexibility

Paid training

Professional growth opportunities

PTO

Wellness support initiatives

Advancement opportunities

Job summary

PromiseAlliance in the United States is seeking a courteous and capable Customer Service Representative to assist policyholders with inquiries, claims support, and account needs. This remote role requires strong communication, empathy, and the ability to stay calm under pressure.

You will handle inbound calls, emails, and chats, provide accurate policy information, assist with billing questions, document interactions, and maintain updated records while complying with standards and privacy

Qualifications

• Excellent written and verbal communication.
• Patience and professionalism in all interactions.
• Ability to manage multiple inquiries and accounts remotely.

Responsibilities

• Handle inbound calls, emails, and chat inquiries from policyholders.
• Provide accurate information about insurance policies, claims, and account updates.
• Assist with policy changes, billing questions, and onboarding support.
• Document all interactions and maintain updated customer records.
• Escalate complex issues to appropriate departments when necessary.
• Follow company service standards and compliance requirements.
• Maintain confidentiality and professionalism at all times.

Skills

Strong communication

Customer-focused

Multitasking

Typing skills

Call center experience

Remote work capability

Insurance knowledge (plus)

Job description

About Us

At PromiseAlliance, we are committed to supporting individuals and businesses with dependable insurance services built on trust, clarity, and care. We believe that behind every strong organization is a team of dedicated professionals working together to uplift our clients and strengthen their future. Our mission revolves around service, integrity, and genuine support for every person we assist.

Position Overview

PromiseAlliance is seeking a detail–oriented and professionalCustomer Service Representativeto assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism.

Key Responsibilities

• Handle inbound calls, emails, and chat inquiries from policyholders
• Provide accurate information about insurance policies, claims, and account updates
• Assist with policy changes, billing questions, and onboarding support
• Document all interactions and maintain updated customer records
• Escalate complex issues to appropriate departments when necessary
• Follow company service standards and compliance requirements
• Maintain confidentiality and professionalism at all times

Qualifications

• Strong communication skills (written & verbal)
• Customer–focused mindset with patience and professionalism
• Ability to multitask and manage multiple account inquiries
• Basic computer and typing skills
• Previous call center or customer support experience preferred
• Insurance customer service experience is a plus, but not required
• Ability to work independently in a remote setting

Benefits

• Competitive pay + performance bonuses
• Remote–work flexibility
• Paid training and professional growth opportunities
• Supportive team environment
• PTO and wellness support initiatives
• Opportunity for advancement within PromiseAlliance