Customer Service Representative

FetchJobs.co; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Career advancement

Job summary

Greco and Sons is seeking a dedicated Customer Sales Representative (CSR) to join our team in the United States. You will be the primary contact for customers, addressing inquiries, processing orders, and coordinating deliveries to meet client needs efficiently.

The role requires excellent communication, multitasking, and teamwork with internal departments. We offer a supportive environment with opportunities for growth and a focus on customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year experience in outside foodservice sales coordination or customer support.
• Call center experience preferred but not mandatory.

Responsibilities

• Respond promptly to customer inquiries with accurate information.
• Handle pick-up requests and coordinate transportation for deliveries.
• Process will-call orders to ensure timely service.
• Provide customers with invoices and process credit transactions as needed.
• Maintain and update call lists for effective communication.
• Monitor orders before cut-off times to prevent delays.
• Maintain regular communication with Account Executives and customers.
• Manage same-day deliveries for the OPCO.
• Perform additional duties as assigned by the supervisor to support team objectives.

Skills

Telephone communication

Attention to detail

MS Office

Organizational skills

Education

High school diploma or equivalent

Job description

About The Company

Greco and Sons is a leading provider in the foodservice industry, renowned for delivering high-quality products and exceptional customer service. With a rich history of innovation and commitment to excellence, Greco and Sons serves a diverse range of clients across various sectors, including restaurants, hospitality, and institutional foodservice. Our mission is to build lasting relationships with our customers by providing reliable supply chain solutions, premium products, and dedicated support. We pride ourselves on fostering a collaborative and inclusive work environment that encourages growth, integrity, and professionalism.

About The Company

Greco and Sons is a leading provider in the foodservice industry, renowned for delivering high-quality products and exceptional customer service. With a rich history of innovation and commitment to excellence, Greco and Sons serves a diverse range of clients across various sectors, including restaurants, hospitality, and institutional foodservice. Our mission is to build lasting relationships with our customers by providing reliable supply chain solutions, premium products, and dedicated support. We pride ourselves on fostering a collaborative and inclusive work environment that encourages growth, integrity, and professionalism.

About The Role

We are seeking a dedicated Customer Sales Representative (CSR) to join our dynamic team at Greco and Sons. This role is pivotal in supporting our sales and customer service operations, ensuring that our clients receive prompt and accurate assistance. As a CSR, you will act as the primary point of contact for customers, addressing inquiries, processing orders, and coordinating deliveries to meet their needs efficiently. Your ability to communicate effectively, manage multiple tasks, and work collaboratively with internal teams will be crucial to your success in this position. This role offers an excellent opportunity for individuals looking to grow their career within a reputable organization committed to excellence and customer satisfaction.

Qualifications

Education

• High school diploma or equivalent is required.

Experience

• Minimum of 1 year experience in outside foodservice sales coordination or customer support roles.
• Previous experience in a call center environment is preferred but not mandatory.

Professional Skills

• Excellent telephone communication skills with a professional demeanor.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Proficiency in working with a PC and MS Office applications.
• Strong organizational skills and the ability to manage multiple priorities effectively.

Responsibilities

• Respond promptly to all incoming customer inquiries and concerns, providing accurate and helpful information.
• Handle key pick-up requests and coordinate transportation/routing for deliveries.
• Process will-call orders efficiently to ensure timely customer service.
• Provide customers with copies of invoices and process credit transactions as needed.
• Maintain and update call lists to ensure effective communication.
• Monitor customer orders before the designated cut-off times to prevent delays.
• Maintain regular communication with Account Executives and customers to ensure satisfaction and address any issues.
• Manage same-day deliveries for the operating company (OPCO), ensuring timely execution.
• Perform additional duties as assigned by the supervisor to support team objectives.

Benefits

Greco and Sons offers a comprehensive benefits package designed to support our employees’ well-being and professional growth. Benefits include competitive compensation, health insurance options, retirement plans, paid time off, and opportunities for career advancement. We also emphasize a positive work environment that values teamwork, integrity, and continuous learning. Our commitment is to foster a workplace where employees feel valued, supported, and motivated to succeed.

Equal Opportunity

Greco and Sons is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our customers and strengthens our company culture.