Customer Service Representative

Firstsource-Solutions-1; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Firstsource-Solutions-1 is seeking a Customer Service Representative (Associate) for remote work. The role focuses on electronic document processing, data pre-processing, and accurate document management, delivering reliable support to customers and internal teams.

You will analyze documents, perform data validation, ensure completeness, and collaborate with colleagues to improve processes while adhering to data protection regulations.

Qualifications

• Must have experience in data pre-processing and document management.
• Strong attention to detail and accuracy in data handling.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time in a remote environment.
• Proficiency with document processing software and tools (e.g., MS Office).

Responsibilities

• Analyze and process electronic documents per guidelines.
• Perform data pre-processing, data entry, validation and verification.
• Ensure accuracy and completeness of processed documents; resolve discrepancies.
• Provide timely customer support for document-related inquiries.
• Maintain organized records of processed documents and activities.
• Collaborate with teammates to improve processes and efficiency.
• Adhere to company policies and data protection regulations.
• Participate in training to enhance document processing skills.

Skills

Data pre-processing

Document management

Attention to detail

Communication skills

Remote work

Document processing software

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

Job description

Customer Service Representative

Job Title: Customer Service Representative (Associate)

Location: Remote

Job Summary:

The Customer Service Representative (Associate) will be responsible for electronic document processing, ensuring accurate data pre-processing and management of electronic documents. This role requires a detail-oriented individual who can analyze and process documents efficiently while providing exceptional customer service. The ideal candidate will possess strong analytical skills and a commitment to maintaining high-quality standards in document handling.

Responsibilities:

• Analyze and process electronic documents in accordance with established guidelines and procedures.
• Perform data pre-processing tasks, including data entry, validation, and verification of information.
• Ensure accuracy and completeness of processed documents, identifying and resolving discrepancies as needed.
• Provide timely and effective customer support, addressing inquiries and resolving issues related to document processing.
• Maintain organized records of processed documents and related activities.
• Collaborate with team members to improve processes and enhance overall efficiency.
• Adhere to company policies and procedures, ensuring compliance with data protection regulations.
• Participate in training and development programs to enhance skills and knowledge related to electronic document processing.

Mandatory Skills:

• Proven experience in data pre-processing and document management.
• Strong attention to detail and accuracy in data handling.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using document processing software and tools.

Preferred Skills:

• Experience in support roles.
• Familiarity with electronic document management systems.
• Basic knowledge of data analysis techniques.
• Ability to adapt to new technologies and software quickly.

Qualifications:

• High school diploma or equivalent; associate degree or higher preferred.
• Minimum of 1 year of experience in data processing or customer service.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Ability to work flexible hours as needed to meet project deadlines.