Bilingual Call Center

AppleOne Employment Services; San Juan (PR); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

Vacation and sick leave

Christmas bonus

Job summary

AppleOne Employment Services is seeking a Bilingual Call Center Customer Service Representative for an onsite, temp-to-hire role in San Juan, PR. You will assist healthcare providers with eligibility, billing, claims, and payments, in a fast-paced call center environment.

The role emphasizes accuracy, service quality, and helping providers obtain needed information, with weekly pay and 40-hour weeks in a full-time schedule.

Qualifications

• Minimum 1 year of experience in customer service, call center, office, or administrative roles.
• Fully bilingual in English and Spanish.
• Strong communication and problem-solving skills.
• Proficiency with basic computer systems.

Responsibilities

• Handle incoming calls from healthcare providers in a professional and courteous manner.
• Assist callers with eligibility, billing, claims, and payment-related inquiries.
• Use internal systems to research information, resolve questions, and provide accurate support.
• Document call details clearly and maintain accurate customer and case information.
• Follow established call center procedures, service standards, and compliance guidelines.
• Communicate effectively in both English and Spanish to support a bilingual customer base.

Skills

Bilingual English/Spanish

Customer service experience

Call center experience

Healthcare support familiarity

Job description

Job Summary

We are hiring a Bilingual Call Center Customer Service Representative for a temp-to-hire opportunity in San Juan, PR. This onsite role supports healthcare providers by assisting with eligibility, billing, claims, and payment inquiries in a professional call center environment.

This is a strong opportunity for candidates with customer service, call center, office, or administrative experience who are looking for long-term stability and potential permanent placement. The role offers weekly pay, a consistent full-time schedule, and the chance to build valuable experience in the healthcare services industry. You will work as part of a supportive team focused on accuracy, service quality, and helping providers receive the information they need.

Key Responsibilities

• Handle incoming calls from healthcare providers in a professional and courteous manner.
• Assist callers with eligibility, billing, claims, and payment-related inquiries.
• Use internal systems to research information, resolve questions, and provide accurate support.
• Document call details clearly and maintain accurate customer and case information.
• Follow established call center procedures, service standards, and compliance guidelines.
• Communicate effectively in both English and Spanish to support a bilingual customer base.

Compensation and Benefits

• Pay: $13.00 per hour.
• Job type: Temp-to-hire.
• Work location: 100% onsite in San Juan, PR.
• Schedule: 40 hours per week, Monday through Friday.
• Full availability required Monday through Friday, 8:00am to 9:00pm.
• Start date: October 19.
• Opportunity: Long-term assignment with potential for permanent placement.
• Weekly pay with direct deposit.
• Accrued vacation and sick leave.
• Christmas bonus, subject to eligibility.

Required Qualifications and Skills

• Handle provider inbound calls related to healthcare service inquiries.
• Research and resolve eligibility, billing, claims, and payment questions.
• Accurately document call activity and update internal systems.
• Deliver professional bilingual customer service in a call center setting.
• Fully bilingual in English and Spanish.
• Minimum of 1 year of experience in customer service, call center, office, or administrative roles.
• Good computer skills and ability to navigate internal systems.
• Strong verbal communication, listening, and problem-solving skills.
• Ability to remain professional, organized, and accurate in a high-volume call environment.
• Must have full availability Monday through Friday from 8:00am to 9:00pm.
• Must be available to complete the first 16 weeks without planned PTO.

Preferred Qualifications

• Healthcare experience preferred.
• Experience handling provider, insurance, billing, claims, eligibility, or payment inquiries is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.