Customer Service Representative

NOV; Tulsa (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Competitive medical plans

FREE MDLIVE virtual visits

FREE preventative medical and dental care

FREE Basic Life and AD&D insurance

3 weeks of paid vacation

Up to 11 paid holidays per year

Job summary

NOV is seeking a dedicated customer service professional in Tulsa, Oklahoma. The successful candidate will interact with clients to ensure satisfaction, handle complaints, and provide excellent service. A strong background in communication and proficiency in Microsoft Office is essential.

Enjoy competitive benefits, including a 401(k) plan, medical coverage effective upon hire, and generous paid vacation. If you thrive in a dynamic environment and are committed to quality service, consider joining our team.

Qualifications

• High School Diploma or GED Equivalent.
• High educational degree preferred.
• Sales experience is desirable.
• Mechanical knowledge is preferred.

Responsibilities

• Contact customers to define necessary work scope.
• Provide outstanding customer service.
• Communicate with customers on contract and risk analysis.
• Ensure purchase orders align with customer quotes.

Skills

Communication skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Education

High School Diploma or GED Equivalent

High educational degree

Sales Specialization

Job description

Job Description

Primary Duties & Responsibilities

• Contact customers to define the necessary scope of work.
• Work closely with credit and compliance to ensure orders are completed.
• Provide outstanding customer service.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers, such as sales, on updating policies and procedures for client services.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
• Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
• Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
• Responsible for revising and adjusting quotes.
• Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
• Pursue continuous improvement on their own activities and operations.
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
• Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
• Perform other work-related tasks as assigned.

Education & Experience Qualifications

• High School Diploma or GED Equivalent
• High educational degree (desirable)
• Sales Specialization (desirable)
• Mechanical knowledge is preferred.

Job Requirements

• Proficient in Microsoft Word, Excel, and Outlook
• Excellent Verbal and Written Communication skills

Competitive Benefits

(visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.