Inside Sales Representative

NOV; New Iberia (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical plans

MDLIVE virtual visits

Life insurance

Paid vacation

Job summary

NOV in New Iberia, LA seeks a Customer Service professional to manage quotes, orders, and client communications, ensuring compliance and timely delivery. Responsibilities include prospecting, routing to Product Specialists, and maintaining strong internal/external relationships.

Role requires 2–3 years in customer service, proficiency with CRM/ERP systems, and solid MS Office skills. ERP exposure (Epicor/SyteLine/Sage/SAP/Omega) is highly valued. Benefits and full-time schedule offered.

Qualifications

• High school diploma, GED, or an equivalent combination of education and experience required.
• Associate's or bachelor’s degree in business or a related field preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, required.
• 2-3 years of customer service experience preferred.
• Working knowledge of Customer Relationship Management (CRM) systems.
• Experience with Enterprise Resource Planning (ERP) systems such as Epicor, SyteLine, Sage, SAP, Omega, or similar platforms.
• Ability to understand business needs, objectives, and key operational drivers.
• Demonstrated ability to develop and deliver effective solutions that create value for both the organization and its customers.
• Proven ability to quickly learn and adapt to new products, technologies, processes, and changing business requirements.
• Strong analytical thinking, sound judgment, and problem-solving skills with the ability to perform effectively in a fast-paced environment.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Collaborative team player who fosters open communication, shares knowledge, and works effectively across cross-functional teams to achieve business objectives.
• Ability to take ownership of issues, manage conflict professionally, and drive timely, positive resolutions.
• Strong customer-focused mindset with excellent verbal and written communication skills, including the ability to effectively interact with both internal and external customers.
• Product knowledge of wireline/slickline intervention equipment is preferred.

Responsibilities

• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Create prospects, route to appropriate Product Specialist, and provide quotation status.
• Prepare standard quotations for appropriate sales person.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
• Provide Sales Order Acknowledgement to sales.
• Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
• Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
• Build & maintain positive, professional business relationships with internal & external customers.
• Provide management with regular updates related to specific accounts and area of support.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.
• Respond to incoming inquiries to provide price, lead time & technical information to both external and internal clients.
• Prepare and submit quotations within established departmental response time.
• Check availability of components and consult with the operations team to provide accurate lead times.
• Process customer purchase orders in accordance with both stock availability and project delivery requirements.
• Maintain accurate electronic records for all sales transactions in accordance with departmental procedures.
• Coordinate with Outside Sales, identify opportunities to upsell spare parts at the point of capital equipment sale.
• Identify opportunities to increase aftermarket revenue through cross-selling, upselling, and customer engagement.
• Obtain technical clarifications from Engineering team as required and communicate these to the customer.
• Collaborate with Finance to resolve accounts receivable and customer billing issues.
• Respond to all client communication in a prompt and professional manner.
• Perform all duties in accordance with the Quality Assurance procedures and department/area work instructions.
• Perform all duties safely and in accordance with procedures, training, and instruction.

Skills

Customer service

CRM systems

ERP systems

Microsoft Office

Excel

Communication

Team collaboration

Problem solving

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Epicor

SyteLine

Sage

SAP

Omega

Job description

• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Create prospects, route to appropriate Product Specialist, and provide quotation status.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
• Provide Sales Order Acknowledgement to sales.
• Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
• Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
• Build & maintain positive, professional business relationships with internal & external customers.
• Provide management with regular updates related to specific accounts and area of support.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Responsibilities

PRIMARY RESPONSIBILITIES

• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Create prospects, route to appropriate Product Specialist, and provide quotation status.
• Prepare standard quotations for appropriate sales person.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
• Provide Sales Order Acknowledgement to sales.
• Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
• Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
• Build & maintain positive, professional business relationships with internal & external customers.
• Provide management with regular updates related to specific accounts and area of support.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Facility/Group Specific Responsibilities

• Respond to incoming inquiries to provide price, lead time & technical information to both external and internal clients.
• Prepare and submit quotations within established departmental response time.
• Check availability of components and consult with the operations team to provide accurate lead times.
• Process customer purchase orders in accordance with both stock availability and project delivery requirements.
• Maintain accurate electronic records for all sales transactions in accordance with departmental procedures.
• Coordinate with Outside Sales, identify opportunities to upsell spare parts at the point of capital equipment sale.
• Identify opportunities to increase aftermarket revenue through cross-selling, upselling, and customer engagement.
• Obtain technical clarifications from Engineering team as required and communicate these to the customer.
• Collaborate with Finance to resolve accounts receivable and customer billing issues.
• Respond to all client communication in a prompt and professional manner.
• Perform all duties in accordance with the Quality Assurance procedures and department/area work instructions.
• Perform all duties safely and in accordance with procedures, training, and instruction.

Qualifications

EDUCATION & EXPERIENCE QUALIFICATIONS

• High school diploma, GED, or an equivalent combination of education and experience required.
• Associate's or bachelor’s degree in business or a related field preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, required.
• 2-3 years of customer service experience preferred.
• Working knowledge of Customer Relationship Management (CRM) systems.
• Experience with Enterprise Resource Planning (ERP) systems such as Epicor, SyteLine, Sage, SAP, Omega, or similar platforms.
• Ability to understand business needs, objectives, and key operational drivers.
• Demonstrated ability to develop and deliver effective solutions that create value for both the organization and its customers.
• Proven ability to quickly learn and adapt to new products, technologies, processes, and changing business requirements.
• Strong analytical thinking, sound judgment, and problem-solving skills with the ability to perform effectively in a fast-paced environment.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Collaborative team player who fosters open communication, shares knowledge, and works effectively across cross-functional teams to achieve business objectives.
• Ability to take ownership of issues, manage conflict professionally, and drive timely, positive resolutions.
• Strong customer-focused mindset with excellent verbal and written communication skills, including the ability to effectively interact with both internal and external customers.
• Product knowledge of wireline/slickline intervention equipment is preferred.

COMPETITIVE BENEFITS

(visit usbenefits.nov.com for more information about our benefits offerings)

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.