Customer Service Representative

Garnet River, LLC; Tullahoma (TN); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

Attendance bonus

Job summary

Garnet River LLC is seeking several Customer Service Representatives for an international transportation company. You will provide courteous, knowledgeable call support for fare media cardholders, patrons, and operators.

The role is fully remote based out of Tullahoma, TN, but you must live nearby to pick up equipment in person. Job duties include handling calls, fax/email inquiries, and rapid issue resolution.

Qualifications

• High school diploma or equivalent plus three years in a customer service/call center.
• Some college coursework preferred.
• Must excel in a fast-paced environment and handle high-volume calls.

Responsibilities

• Answer all incoming fare media phone calls from customers.
• Processes all fax and email inquiries.
• Perform tasks quickly and accurately.
• Follow policies, procedures and instructions.
• Update and resolve assigned issues efficiently.
• Answer inquiries related to fare media and initiate outbound calls as needed.

Skills

Customer service

Call center

Team player

Positive attitude

Fast-paced environment

Typing 40 WPM

MS Office

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

We are currently seeking several Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction.

This position is fully remote based out of Tullahoma, Tennessee however Candidates MUST live in the vicinity of Tullahoma TN in order to pick up their equipment IN Person. The company will not ship it to you.

Job Duties

• Answers all incoming fare media phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound calls as needed.

Qualifications

• High school degree, or equivalent, plus three years’ experience in a Customer Service/Call Center.
• Some college coursework preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).
• Proficient in Microsoft Office

Hourly Rate: $14/hour + $150-$250 performance and attendance bonuses

Expect work 40-45 hours per week with overtime being available if interested.

Garnet River® /Albany Information Technology Group is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC/ Albany Information Technology Group is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)