Customer Service Representative -$100 Sign On

Garnet River; Town of Amherst (NY); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Medical insurance

401(k)

Performance and attendance bonuses

Job summary

A technology company in ground transportation is looking for Customer Service Representatives in Amherst, NY. This temporary role involves assisting customers with fare media cards and accounts, requiring professional and courteous call support. Candidates should have a high school degree and 1-3 years of customer service experience. Pay is $17/hour with performance bonuses. Strong typing skills and familiarity with Microsoft Office are essential. This role demands 100% onsite presence and a positive attitude.

Qualifications

• 1-3 years experience in a Customer Service/Call Center.
• Ability to respond in a fast-paced environment.
• Willingness to work extended hours.

Responsibilities

• Answer all incoming fare media phone calls from customers.
• Process all fax and email inquiries.
• Perform all assigned tasks quickly and accurately.

Skills

Customer service skills

Team player

Positive attitude

Typing ability (40 WPM)

Proficient in Microsoft Office

Ability to work in high-volume situations

Education

High school degree or equivalent

Some college coursework preferred

Job description

Customer Service Representative - $100 Sign On

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We are currently seeking several Customer Service Representatives for various shifts, for an international company that operates within the technology sector of the ground transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence in the Amherst/Getzville, NY area.

• Answers all incoming fare media phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound calls as needed.
• High school degree, or equivalent, 1-3 years’ experience in a Customer Service/Call Center.
• Some college coursework preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).
• Proficient in Microsoft Office.

Pay Rate: $17/hour + $150-$250 performance and attendance bonuses

Expect to work 40-45 hours per week, with additional overtime available if interested.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Seniority Level

Associate

Employment Type

Temporary

Job Function

Customer Service

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Inferred from the description for this job

Medical insurance

401(k)

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