Customer Service Representative

LMK Recruiting Solutions; Clarksville (TN); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive pay: $16–$22 per hour

Medical, dental, and vision coverage

3 weeks of PTO

10 company-paid holidays

Birthday off

Training and development in a growing,

Job summary

Urbanex is looking for a Customer Relations Specialist at our Clarksville branch to greet and assist customers, addressing concerns and ensuring a positive experience. This in-office role emphasizes clear communication and reliable service as you educate clients on our pest control offerings.

You will manage calls, appointments, and payments, maintain CRM records, and work with managers and techs to keep service on track, fostering customer satisfaction and retention.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Self-starter with ability to work autonomously and take initiative.
• Reliable, honest, professional demeanor in all interactions.
• Proficiency with basic computer skills and Microsoft Office.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring technician availability.
• Process customer payments accurately and keep detailed CRM records.
• Respond to customer inquiries via phone, email, and SMS.
• Educate customers about services and promotions and maintain satisfaction.
• Collaborate with branch managers and technicians to coordinate routes and resolve issues.
• Handle retention tasks and proactively reschedule appointments.
• Provide feedback on customer trends to improve service delivery.

Job description

About the Role

As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success.

You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience. This role requires a self‑starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions.

Excellent communication skills, both written and verbal, are essential. This is an in‑office position.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Proactively follow up with customers to ensure their satisfaction and address any concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team.
• Maintain accurate and up‑to‑date customer records in our CRM system.

Qualifications

• Strong customer service skills with a passion for helping others and resolving issues effectively.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem‑solving abilities and a knack for finding creative solutions to customer challenges.
• A team‑player mentality with a willingness to collaborate and support colleagues in a fast‑paced environment.
• Self‑starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at all times.
• Must pass a background check and credit check due to the handling of customer payments.

What We Offer

Competitive pay ranging from $16 to $22 per hour, based on experience.

Enjoy comprehensive benefits including full medical, dental, and vision coverage, 3 weeks of PTO, 10 company‑paid holidays, and your birthday off!

Opportunity to work in a fast‑growing company with a strong focus on employee development.

A supportive, team‑oriented work environment where your contributions are valued.

The chance to make a real difference in the lives of our customers by helping them create a pest‑free environment.