Customer Service Representative

U.S. Environmental Rental Corporation; Trenton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S. Environmental Rental Corporation in Trenton, NJ seeks a results-oriented Customer Service Representative to manage orders and communications with clients. You will enter orders, handle updates, and coordinate with internal teams to ensure accurate, timely fulfillment.

The role emphasizes friendly, diplomatic service, organization, and eagerness to learn about environmental technology and applications, with a flexible work team approach.

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Enter orders into Alert IMS.
• Answer calls and communicate with clients via phone and email about orders.
• Input and print new orders; manage cancellations, additions, date changes, transfers, and stop rentals.
• Communicate essential information to technical, sales, purchasing and delivery/shipping teams.
• Follow up with clients to obtain documents, confirmations, quotes or other information.
• Facilitate inter‑office transfer of equipment.
• Assist inventory and accounting in recording transactions accurately.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Organizational skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Objective

At U.S. Environmental, customer service is the heart of our product and what distinguishes us from the competition. We pride ourselves on being responsive and creative. CSR's must be friendly, diplomatic and organized. They are expected to work with our clients, as well as other associates throughout our organization, to ensure that orders are filled accurately and in a timely manner. We are in search of a motivated team player with a positive attitude and enthusiasm to learn about our equipment including specifications, applications and maintenance.

Description

Essential Responsibilities

• Enter orders into our operating software Alert IMS.
• Answer incoming calls and communicate with clients via phone and email concerning orders and forwarding calls to the appropriate department.
• Input and print new orders, make changes that may include include cancelations, additions, date changes, transfers, and stop rentals.
• Communicate any essential information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols; including face-to-face discussions, inter-office phone calls, email or video conferencing.
• Follow‑up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.
• Facilitate inter‑office transfer of equipment.
• Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.
• Perform all reasonably assigned tasks.

Frequency

• Daily
• Daily
• Daily
• Daily
• Daily
• Daily
• Weekly / Monthly
• When requested

Qualifications & Requirements

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products: Word, Excel, and Outlook

Preferred Experience, Skills & Abilities

• Customer Service experience
• Experience with and/or enthusiasm to learn about environmental technology and applications

Job Information

Reports To

Customer Service Manager (Office Manager)(Site Director)

Position Type

Nonexempt

Full‑time / part‑time

Fulltime

This position is part of our flexible work team. All flexible work team members must be willing to receive cross‑training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.

US Environmental is an Equal Opportunity Employer, drug free workplace, and ADA compliant.