Customer Service Representative

National Veterinary Associates; Town of Wheaton (WI); On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Animal Medical Clinic of Wheaton in Wheaton, IL is seeking a Customer Service Rep to join our growing team. This full-time role offers a friendly, collaborative environment with mentoring from doctors and technicians and a competitive hourly wage.

You will focus on delivering outstanding client service and patient care, handle client questions, schedule appointments, and support daily clinic operations. Weekend availability and weekday schedule as listed, with benefits including health, dental,

Qualifications

• Experience in customer service, 1 year minimum.

Responsibilities

• Provide outstanding client service and patient care.
• Communicate clearly with clients and team members.

Skills

Customer Service

Job description

Animal Medical Clinic of Wheaton located in Wheaton, IL is looking for a Customer Service Rep to join our growing team!

About Us

We are a 4-Doctor, AAHA Accredited, veterinary hospital providing comprehensive medical, surgical, and dental care. We provide care for a variety of pets including cats/dogs, small animals, exotics, and avians!

We love to teach!Our team works hard to ensure we maintain a great culture promoting positivity, collaboration, and open communication. Staff meetings are held to ensure we are on the same page, bring up new ideas, and discuss any relevant topics happening in the moment.

What to Expect

• A team that operates and feels like a family. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.
• A great learning environment! Our team of doctors & technicians enjoy having the opportunity to mentor and guide newer technicians. They work hard to support and encourage each other and love to celebrate wins, big or small.
• Open Communication. Our team values open, honest communication. Whether you have a question, are asking for help, or looking for someone to talk to, we work together to help & support each other through all situations.

About You

You understand that clear, effective communication among clients and team members is a priority and are dedicated to make a difference in the lives of patients and their families.

You enjoy working with a collaborative team and are committed to outstanding client service and exceptional patient care.

You genuinely want to make a difference for each client & patient and are dedicated to maintaining a positive work environment.

Benefits

• Employee Pet Discount
• Disability Insurance
• We offer a competitive wage commensurate to experience.

For more information about our hospital, please visit https://www.amcwheaton.com.

Job Type: Full-time

Pay: From $16.00 per hour to $20.00

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday
• Weekend availability

Supplemental pay types

• Commission pay

Experience

• Customer Service: 1 year (Required)

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.