Customer Service Representative

Keith Key Heating & Air; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with match

Monthly performance bonuses

Friendly, fast-paced team environment

Job summary

Keith Key Heating & Air in Florida seeks a Customer Service Representative to be the friendly first contact for customers booking service, repairs, and installations. This full-time, on-site role supports our office team and helps deliver fast, reliable comfort across the service area.

You will handle phones, emails, and scheduling with attention to detail, a positive attitude, and strong computer skills. We offer competitive benefits and a team-focused, family-like environment.

Qualifications

• 2+ years of customer service experience (home services, trades, or call center a plus).
• Strong phone, email, and computer skills.
• Great attitude and attention to detail.

Responsibilities

• Be the friendly first point of contact for customers booking service, repairs, and installations.
• Assist customers with scheduling and inquiries.
• Maintain accurate records and communication with the team.

Skills

Customer service experience

Phone skills

Job description

Be the friendly first point of contact for customers booking service, repairs, and installations.

Employment: full-time Location: On-site (office) Department: Customer Care

Join the Keith Key HVAC team and help us deliver fast, reliable comfort across Wakulla, Leon & Franklin Counties. We invest in our people, pay fairly, and treat the team like family.

What we're looking for

• 2+ years of customer service experience (home services, trades, or call center a plus)
• Strong phone, email, and computer skills
• Great attitude and attention to detail

What we offer

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with match
• Monthly performance bonuses
• Friendly, fast-paced team environment

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