Customer Service Representative

EmergencyMD; Town of Fenton (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Company-matched IRA contributions

Health, dental, and vision insurance

Paid holidays

Positive, collaborative environment

Job summary

Iconic Construction LLC in Fenton, MO is hiring a full-time Customer Service Representative to serve as the first point of contact for clients and subcontractors. You will manage calls, coordinate with estimators, project managers and foremen, and help keep projects on track with accurate data entry and scheduling.

The role emphasizes organization, responsiveness, and teamwork, with a Monday–Friday schedule from 8:00 AM to 4:30 PM and competitive pay of $17 to $23 per hour, plus benefits such as

Qualifications

• Experience in reporting, data entry, and customer service.
• Typing speed of 60 WPM or more.
• Exceptional attention to detail and organizational skills.
• Patient, people-oriented, highly ambitious, and outgoing.

Responsibilities

• Answer the main office line and set the tone for the day with outstanding customer support.
• Coordinate with Estimators, Project Managers, and Foremen; capture information and enter into Contractor Foreman Projects.
• Manage and craft schedules; keep sub-contractors in the loop and update stakeholders on progress.
• Organize vital project data and handle financial tasks to keep projects moving forward.

Skills

Reporting

Data entry

Customer service

Typing 60 WPM

Attention to detail

Organizational skills

People skills

Communication

Tools

Microsoft Office

Contractor Foreman

OneDrive

Job description

Step into a role where your organizational skills, customer service talent, and drive for excellence will be recognized and rewarded at Iconic Construction, LLC. as a full-time Customer Service Representative in Fenton, MO. This is your chance to join a team that specializes in designing and building unique, personalized homes while enjoying competitive pay of $17 to $23 per hour.

We also offer great benefits, such as:

• Company-matched IRA contributions
• Comprehensive health, dental, and vision insurance
• Paid holidays
• Positive, collaborative environment

You will enjoy a consistent Monday through Friday schedule, working from 8:00 AM to 4:30 PM. Each workday brings new opportunities to connect with clients and support the team, all while maintaining a healthy work-life balance.

YOUR DAY-TO-DAY AS OUR CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you will start by answering the main office line, setting the tone for the day with outstanding customer support. You will coordinate closely with Estimators, Project Managers, and Foremen, capturing important information and entering it into Contractor Foreman Projects. You will be managing and crafting schedules, keeping sub-contractors in the loop, and updating all stakeholders on project progress. Your day will unfold with organizing vital project data, handling financial tasks, and ensuring projects move forward smoothly. Through every interaction, you will be the key link between clients and teams, helping to exceed expectations and drive project success.

Here's what we need from you:

• Tech-savvy with experience using Microsoft Office, Contractor Foreman, and OneDrive
• Experience in reporting, data entry, and customer service
• Typing speed of 60 WPM or more
• Exceptional attention to detail and organizational skills
• Patient, people-oriented, highly ambitious, and outgoing
• Effective communication skills

ABOUT US:

Iconic Construction LLC is a renowned construction company specializing in designing and building unique, personalized homes that reflect our clients' style and needs. Our mission is to deliver exceptional craftsmanship and attention to detail, guiding our clients every step of the way in their home-building or remodeling journey. We foster a positive and collaborative culture, where every team member is valued and contributes to our collective pursuit of excellence.