Customer Service Representative

National Exchange Bank & Trust; Town of Coloma (WI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with Match & Profit Sharing

Paid Time Off

Flexible scheduling

Education Assistance Program

Product & Service Discounts

Job summary

National Exchange Bank & Trust is seeking a Customer Service Representative for Coloma, WI. The role supports customers by guiding financial decisions and performing teller duties with accuracy. You will promote suitable bank products and maintain a balanced cash drawer.

The position is on-site, offering full-time or part-time hours. Candidates should have a high school diploma, strong interpersonal skills, and excellent communication—able to work with customers in person, by phone, and via

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal skills and empathy to assist customers.
• Clear communication via phone, email, and in person.

Responsibilities

• Guide customers with their financial needs and options.
• Perform teller transactions including deposits, withdrawals, and cash handling.
• Recommend bank products and services appropriate to customer needs.
• Balance and maintain an accurate cash drawer.

Skills

Interpersonal skills

Effective communication

Office equipment

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Part-Time/Full-Time Coloma, WI, US 1 Attachments

30+ days ago Requisition ID: 1681

Why NEBAT?

Trusted. Genuine. Successful.

National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career as a Customer Service Representative:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!

*This is a fully on-site role; remote work is not available.