Customer Service Representative

National Exchange Bank & Trust; Omro (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Disability Insurance

Life Insurance

401(k) with employer match

Paid Time Off

Education Assistance

Product & Service Discounts

Job summary

National Exchange Bank & Trust is seeking a Customer Service Representative in Omro, WI. This on-site role supports customers with financial guidance, teller transactions, and product recommendations in a friendly, community-focused environment.

The position accommodates part-time and full-time schedules. Candidates should have a high school diploma and strong communication skills, with proficiency in common office software.

Qualifications

• High school diploma or equivalent is required.
• Experience in banking or customer service is preferred.
• Ability to operate standard office and bank equipment.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide guidance to help customers make decisions about their financial needs.
• Perform teller transactions including cashing checks, deposits, and withdrawals.
• Promote appropriate bank products and services.
• Balance and maintain a cash drawer with accuracy and attention to detail.

Skills

Interpersonal skills

Multichannel communication

Attention to detail

Education

HS diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Part-Time/Full-Time Omro, WI, US 1 Attachments

30+ days ago Requisition ID: 1671

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

The following skills are needed to be successful in your banking career:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Education Assistance Program
• Product & Service Discounts & more!

*This is a fully on-site role; remote work is not available.