Customer Service Representative

National Exchange Bank & Trust; Sheboygan (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Short-term disability

Long-term disability

Life and AD&D insurance

401(k) with employer match

Paid time off

Flexible scheduling

Education assistance

Product & service discounts

Job summary

National Exchange Bank & Trust is seeking a Customer Services Representative in Wisconsin. You will assist customers with teller transactions, advise on banking products, and help clients make informed financial decisions.

This on-site role emphasizes accuracy, friendly service, and teamwork in a community-focused bank. The position requires strong interpersonal skills, clear communication, and a high school diploma or equivalent.

Qualifications

• Interpersonal skills to relate to customers and coworkers with a friendly demeanor.
• Ability to communicate effectively via phone, email and in person.
• High school diploma or equivalent required.

Responsibilities

• Process teller transactions including cashing checks, deposits and withdrawals.
• Offer appropriate bank products and services to customers.
• Balance and maintain a cash drawer with accuracy and attention to detail.
• Provide guidance to help customers make decisions about their financial needs.

Skills

Interpersonal skills

Effective communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

JOB REQUIREMENTS:

Why NEBAT? Trusted. Genuine. Successful. National

Exchange Bank & Trust is an independent, family-owned bank with big bank

abilities, serving southeastern Wisconsin. Founded in 1933, we are a

trusted business partner, employer, and community member. At National

Exchange Bank & Trust, you will enjoy a flexible, friendly, family

environment, a rewarding career, and opportunities to make a difference

in the communities we serve. We believe in bringing out the best in our

talent and are committed to fostering an inclusive environment of growth

and development.

Position Summary As a Customer Services Representative,

you will have the opportunity to create a difference in the lives of our

customers every single day. Providing guidance to help customers make

decisions about their financial needs. Completing teller transactions

including cashing checks, processing deposits, and withdrawals. Offering

appropriate bank products and services. Balancing and maintaining a cash

drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking

career as a Customer Service Representative: Interpersonal skills

necessary to relate to and empathize with customers and coworkers to

maintain a friendly demeanor throughout the day. Be able to operate

standard office, and bank equipment and required software including

Microsoft Word, Excel, Outlook, and Teams. Ability to communicate

effectively via phone, email and in person. A high school diploma or

equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees

• including: Health, Dental, and Vision Insurance Health Savings Account
• with Employer Contributions Short and Long Term Disability Employer Paid
• Life and AD&D Insurance Voluntary Life, Flexible Spending Accounts,
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing Paid Time Off Flexible
• scheduling Education Assistance Program Product & Service Discounts &
• more!

This is a fully on-site role; remote work is not available.

National Exchange Bank & Trust is an equal opportunity employer of minorities, women, protected veterans and individuals with disabilities.