Customer Service Representative

Classet; Tigard (OR); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) plan

Paid vacation

Sick pay

Paid holidays

Phone stipend

Performance bonuses

Pay reviews

Flexible environment

Job summary

Ace Handyman Services is seeking a positive and professional Customer Service Representative to join our Portland-area team. You will engage customers, help schedule home improvement services, and ensure a premium experience as part of our tight-knit company.

Starting Pay Rate is $20 per hour. This role requires 3+ years of customer service in the construction/home improvement space and strong scheduling abilities. We offer a supportive environment and opportunities to advance.

Qualifications

• 3+ years of customer service experience in the construction/home improvement industry.
• 1+ year experience booking appointments and resolving scheduling conflicts.
• Strong communication and organizational skills.

Responsibilities

• Answer phone calls and respond to online inquiries with a professional tone.
• Book appointments and manage scheduling conflicts.
• Input and maintain job information in the customer management system.
• Collaborate with field staff to ensure customer satisfaction.
• Conduct QA and warranty calls to confirm service quality.

Skills

Customer service

Communication

Scheduling

Office software

Tools

Microsoft Office

Job description

Ace Handyman Services is hiring a Customer Service Representative!

Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight‑knit team! We are Portland's top‑rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers' homes by helping with their home improvement needs.

As a Customer Service Representative (CSR), you'll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.

Starting Pay Rate: $20 per hour

Responsibilities

• Partner with other CSRs to answer phone calls and respond to online inquiries
• Book appointments and resolve scheduling conflicts as they occur
• Input and maintain job information in customer management software
• Team with field employees to provide a superior customer experience
• Perform quality assurance and warranty calls to ensure customer satisfaction

Requirements

• 3+ years of customer service experience in the construction/home improvement industry
• 1+ year experience booking appointments and resolving scheduling conflicts
• Great attitude with ability to accurately communicate and schedule services on the phone
• Good organizational and multitasking skills
• Comfortable billing customers and taking payments
• Prior clerical and data entry experience
• Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers

Nice to Have

• Experience using customer management software
• Project management experience
• Prior sales experience and experience leveraging a sales script
• QuickBooks experience

Benefits

Community is important to us and that starts with a team that takes care of each other. We offer an employee‑friendly work environment with plenty of opportunities to advance in our quickly growing company. Additionally, we offer the following best‑in‑class benefits package:

• Health, dental, vision, 401(k) benefits
• Paid vacation days
• Sick pay
• Paid holidays
• $50 monthly mobile phone stipend
• Monthly performance bonuses
• Regular pay reviews
• A flexible work environment, and more!

Apply today to join our team!