Customer Service Representative

acehandymanservicescareers; Huntersville (NC); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Wellness resources

Job summary

Ace Handyman Services Lake Norman is seeking a Customer Service Representative to be the first point of contact for homeowners, handling calls, scheduling, and coordinating service requests, ensuring smooth communication between customers and craftsmen.

The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people, with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable using computers, scheduling software, and office applications.
• Ability to multitask and prioritize responsibilities effectively.
• Positive attitude, professionalism, and attention to detail.
• Previous customer service, administrative, scheduling, or call center experience is preferred but not required.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly.
• Schedule appointments and coordinate service requests using company software.
• Communicate effectively with customers, craftsmen, and management.
• Follow up with customers regarding estimates, appointments, and completed projects.
• Assist with customer concerns and help ensure a positive resolution.
• Maintain accurate customer records and job information.
• Support daily office operations and contribute to overall team success.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Tools

Scheduling software

Office applications

CRM software

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Wellness resources

Customer Service Representative – Ace Handyman Services Lake Norman

At Ace Handyman Services Lake Norman, our Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen.

The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding service that reflects our reputation for quality and professionalism.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly
• Schedule appointments and coordinate service requests using company software
• Communicate effectively with customers, craftsmen, and management
• Follow up with customers regarding estimates, appointments, and completed projects
• Assist with customer concerns and help ensure a positive resolution
• Maintain accurate customer records and job information
• Support daily office operations and contribute to overall team success

What We're Looking For

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Comfortable using computers, scheduling software, and office applications
• Ability to multitask and prioritize responsibilities effectively
• Positive attitude, professionalism, and attention to detail
• Previous customer service, administrative, scheduling, or call center experience is preferred but not required

Why Join Ace Handyman Services Lake Norman

• Supportive team environment
• Opportunity for professional growth and development
• Meaningful work helping homeowners maintain and improve their homes
• A company culture built on trust, reliability, and exceptional service

If you enjoy helping customers, solving problems, and being part of a team that takes pride in delivering quality service, we encourage you to apply.