Customer Service Rep

Ace Handyman Services New Ringgold; New Ringgold (PA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

Flexible schedule

Free food & snacks

Free uniforms

Job summary

Ace Handyman Services New Ringgold seeks a Customer Service Representative to manage customer inquiries and project scheduling. The position requires strong organizational and communication skills, with responsibilities including providing information on services, coordinating schedules, and assisting craftsmen. Offering competitive pay of $18-$21 per hour, performance bonuses, and potential for advancement, this role is ideal for individuals with a solid customer service background. Join our team and build a rewarding career in the home improvement industry.

Qualifications

• 1-3 years of administrative assistant/scheduling experience.
• Strong verbal and written communication skills.
• Ability to interact effectively with customers and craftsmen.

Responsibilities

• Facilitate inbound and outbound customer sales/education.
• Organize work and project schedules for craftsmen.
• Provide logistical support for craftsmen.

Skills

Organizational skills

Customer service skills

Communication skills

Multitasking skills

Sales comfort

Education

High school diploma or GED

Tools

Dispatching & schedule management software

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development
• Flexible schedule
• Free food & snacks
• Free uniforms

Customer Service and Sales professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Service Representative to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED but a plus! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and future benefit options, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer

• Competitive pay ranging from $18-$21/ hour
• Performance bonuses
• Flexible scheduling
• Training and Development
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Job Responsibilities

As a Customer Service Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Performing paperwork and filing dutiesAssist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

• High school diploma or GED
• 1-3 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Construction Knowledge a plus
• Sales and/or Marketing – a basic understanding
• Customer-facing experience, a plus

Build fun and rewarding career with an industry leader!

Apply now!