Customer Service Representative - National Remote

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Customer Service Representative to join their remote team. This full-time role offers the flexibility to work from anywhere in the U.S., providing essential support to members and customers. You will engage in meaningful interactions that directly impact health outcomes, all while enjoying comprehensive benefits and opportunities for career growth. If you have a passion for helping others and thrive in a dynamic environment, this position is perfect for you. Join a mission-driven organization that values diversity and inclusion, and make a difference in the lives of many.

Benefits

Comprehensive Benefits

Incentive Programs

Stock Purchase Options

401k Contributions

Qualifications

• At least 1 year of customer service experience.
• Ability to work full-time with flexible shifts.

Responsibilities

• Provide telephonic customer service.
• Support members and customers by resolving inquiries.

Skills

Customer Service

Bilingual Fluency

Knowledge of Medical Terminology

Education

High School Diploma / GED

Tools

EPIC

Job description

Customer Service Representative - National Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum, a global organization, delivers care supported by technology to help millions live healthier lives. Your work will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We value diversity and inclusion, offer comprehensive benefits, and career development opportunities. Join us to make an impact and help advance health equity worldwide. Our motto: Caring. Connecting. Growing together.

This full-time position requires flexibility to work any of our 8-hour shifts during our business hours: 8:00 am - 5:00 pm Monday to Wednesday, and 3:00 pm - 11:30 pm PST Thursday to Friday. Occasional overtime may be necessary.

We provide weeks of on-the-job training, scheduled based on your availability or discussed on your first day.

You will have the flexibility to telecommute* from anywhere in the U.S. as you take on challenging tasks.

Primary Responsibilities

1. Provide telephonic customer service
2. Support members, customers, and providers by answering and resolving inquiries via direct phone interaction

Performance is rewarded and recognized in an environment that challenges you, provides clear success criteria, and offers development opportunities for future roles.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 1 year of customer service experience
• Ability to work full-time with flexible shifts as described above

Preferred Qualifications

• Over 1 year of experience as a PBX operator
• Bilingual fluency
• Knowledge of medical terminology
• Experience with EPIC

Telecommuting Requirements

• Ability to keep sensitive documents secure
• Dedicated, private work area
• Reliable high-speed internet connection within your location
• Adherence to UnitedHealth Group’s Telecommuter Policy

The hourly range is $16.00 to $28.85, based on full-time employment and various factors such as location, experience, and certifications. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions, subject to eligibility.

The application will be open for at least 2 business days or until a sufficient candidate pool is reached. Early removal is possible due to volume.

Our mission: helping people live healthier lives and improving the health system for everyone. We are committed to equity, environmental sustainability, and addressing health disparities. We are an Equal Opportunity Employer and a drug-free workplace, requiring a drug test prior to employment.