Customer Service Representative

Insight Global; Tempe (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading staffing agency is hiring Senior Call Center Representatives for a new contact center in Tempe, AZ. This role involves supporting credit card customers via phone, chat, and email, responding to inquiries, resolving issues, and ensuring a stellar client experience. The ideal candidates will have a high school diploma and at least 5 years of customer service experience, preferably in a call center. Strong communication skills and the ability to multitask effectively are essential for success in this fast-paced environment.

Qualifications

• Minimum 5 years of customer/client service experience, in a call center environment.
• Credit Card support experience.

Responsibilities

• Respond to customer inquiries with professionalism and accuracy.
• Recommend solutions and document interactions.
• Escalate complex issues appropriately.

Skills

Customer service experience

Communication skills

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Job description

• High School Diploma, GED, or equivalent required.
• Minimum 5 years of customer/client service experience, in a call center environment
• Credit Card Support Experience

Insight Global is hiring Senior Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast‑paced contact center environment. The responsibilities for this role include, but are not limited to:

Day to Day:

• Respond to customer inquiries with professionalism and accuracy
• Recommend solutions and document interactions
• Escalate complex issues appropriately
• Stay updated on policies and procedures
• Ensure compliance with regulations
• Maintain excellent attendance and shift adherence
• Communicate clearly and empathetically
• Embrace feedback and multitask effectively