Customer Service Representative

BD; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the medical technology sector is seeking a customer service representative. This 100% remote position involves assisting customers with inquiries and managing returns while ensuring service excellence. Candidates should have experience in the medical field or customer service and possess strong communication skills.

Benefits

Comprehensive benefits package

Tuition reimbursement

Up to 12 company-paid holidays

Opportunity for professional development

Qualifications

• 1 year of experience in the medical industry or call center/customer service.
• Ability to read and interpret medical supply publications.
• Proficiency in calculating discounts and percentages.

Responsibilities

• Provide timely and accurate information regarding order status.
• Process customer returns according to company policies.
• Collaborate with Medical Billing to resolve disputed charges.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- Tuition reimbursement for further education
- Opportunity for professional development and career advancement
- 100% remote work position, allowing flexibility in your work environment

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding order status and product inquiries
- Process customer returns in accordance with company policies
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Communicate service failures or customer concerns to Customer Service Management
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read and interpret medical supply publications and technical procedures
- Proficiency in calculating discounts, commissions, and percentages
- Knowledge of Microsoft Office Applications

How to Stand Out (Preferred Qualifications):
- Experience in a medical supply or healthcare-related environment
- Strong problem-solving skills and ability to manage a variety of variables
- Flexibility to work evening shifts, weekends, or overtime as needed

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