Remote - Customer Service Representative - TPA

OneTouch Direct; Tampa (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to provide excellent support to customers by addressing inquiries about products and services. This entry-level position involves responding to customer needs via various channels and requires effective communication and problem-solving skills. Join a vibrant team dedicated to exceptional service while enjoying the flexibility of working from home.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to manage time effectively in a remote setting.
• Reliable internet connection.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with troubleshooting issues.
• Process orders and returns efficiently.

Skills

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

USB headset

Job description

Remote - Customer Service Representative - TPA

Remote - Customer Service Representative - TPA

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.
  
  

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.
  
  

Required Equipment

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at OneTouch Direct by 2x

Get notified about new Customer Service Representative jobs in Tampa, FL.

Customer Service Agent for a Skincare Company

Part time Customer Service Agent for a Health and Wellness company

Customer Service Agent for a Global Sport and Entertainment Network

St. Petersburg, FL
$17.00
-
$17.00
1 day ago

Customer Support Agent for a Software Company

Tampa, FL
$43,680.00
-
$76,610.00
1 week ago

Part-Time Customer Service Agent for a Skincare Company

Customer Service Agent for an AI Writing Company

Part-Time Customer Service Agent for a Legal Tech Firm

Part-Time Customer Service Agent for a Luxury Faux Flower Arrangements and Decor

Part Time Client Satisfaction Specialist

Part-Time Customer Service Agent for a Digital Education and Coaching Business

3rd Party Healthcare Collections - Remote

St. Petersburg, FL
$24.00
-
$24.00
3 days ago

EAS - Educating All Students (NY Teaching exam) Tutor

EAS - Educating All Students (NY Teaching exam) Tutor

Customer Support Representative -1:30pm-10:00pm EDT Shift

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.