Remote - Customer Service Representative - TPA

OneTouch Direct; Tampa (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to act as frontline support for customers. This role involves assisting with inquiries and resolving issues while providing an exceptional service experience. Candidates should have strong communication skills and a reliable home office setup.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to work independently in a remote setting.
• Reliable internet connection required.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with troubleshooting and provide solutions.
• Escalate unresolved issues to senior staff.

Skills

Communication

Problem Solving

Time Management

Education

High school diploma or equivalent

Tools

USB headset

Laptop or desktop computer

Webcam

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home