Customer Service Representative

Career Soft Solutions Inc; Tallahassee (FL); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Career Soft Solutions Inc in Florida is seeking a customer-focused professional to transform inquiries into lasting satisfaction. The role emphasizes proactive problem-solving and turning customers into evangelists.

You will engage with clients by phone, email, and chat; provide confident answers on product and pricing; collaborate with internal teams; and perform data entry across platforms to ensure accuracy and speed.

Qualifications

• 1–3 years of relevant work experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilités

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Connaissances

Communication skills

Phone etiquette

Interpersonal skills

Multitasking

Organizational skills

Outils

CRM software

Description du poste

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work