Front Desk Customer Service Associate — In-Store, Fast-Paced

Shamrock Cleaners; Tallahassee (FL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free uniforms

Paid time off

Holiday Pay

Competitive Compensation

Job summary

Shamrock Cleaners is seeking a friendly, dependable Customer Service Associate for our Tallahassee, FL dry-cleaning location. This on-site, hands-on role involves assisting customers at the front counter, processing requests, and handling garments in a fast-paced store environment.

The ideal candidate is detail-oriented, good with computers, and able to stay calm under pressure while delivering excellent service. Must live in the area and be ready to work on-site. Training provided.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Proficient in using computers and customer management software.

Responsibilities

• Greet customers at the front counter and assist with orders.
• Tag, sort, and organize garments accurately.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Handle cash and credit card transactions.
• Use best practices in customer service to develop rapport with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Verbal communication

Active listening

Time management

Cash handling

Education

High school diploma or GED

Tools

CRM software

POS / Point of Sale

Job description

Shamrock Cleaners is seeking a friendly, dependable Customer Service Associate for our Tallahassee, FL dry-cleaning location. This on-site, hands-on role involves assisting customers at the front counter, processing requests, and handling garments in a fast-paced store environment.

The ideal candidate is detail-oriented, good with computers, and able to stay calm under pressure while delivering excellent service. Must live in the area and be ready to work on-site. Training provided.