Customer Service Representative

L.A. Hydro-Jet & Rooter Service; Sun Valley (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid position after training

Competitive wages & benefits package

Job summary

West Coast Hydro-Jet & Rooter Services is seeking a Customer Service Representative to be the primary contact between the company and customers. You will answer inquiries, resolve issues, and process transactions to ensure satisfaction and loyalty.

The position is hybrid after successful training, with competitive hourly wages and benefits. Ideal candidates have 2–5 years in customer service and can multitask effectively in a collaborative team environment.

Qualifications

• Two to five years of experience in customer service.
• Ability to handle multiple tasks and work with a team.
• Meet productivity standards and complete tasks timely.

Responsibilities

• Answer customer inquiries via phone, emails, live chat, text, or social media.
• Resolve complaints with empathy and provide solutions such as refunds or exchanges.
• Process orders, billing/payments, returns or cancellations.
• Escalate complex issues to a supervisor or specialized department.

Skills

De-escalation

Conflict resolution

Objection handling

Brand loyalty building

Education

Experience in customer service

Job description

West Coast Hydro-Jet & Rooter Services is a well stablished Plumbing company doing business in Southern California for over 30 years. Our approach is a supportive and collaborative team environment. We prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here!

The Customer Service Representative position acts as the primary point of contact between a company and its customers. The main job is to answer questions, resolve complaints, and handle transactions to ensure customer satisfaction and brand loyalty.

• Answering Inquiries: Respond to customer questions via phone calls, emails, live chat, text messages, or social media.
• Resolving Complaints: Listen to customer issues, show empathy, and offer solutions such as refunds, exchanges.
• Processing Transactions: Take orders, process billing or payments, and handle returns or cancellations.
• Escalating Issues: Transfer complex, high-level, or unresolved problems to a supervisor or specialized department.
• Competitive hourly wages and benefits package.
• This is hybrid position after successful completion of training.
• Promote from within culture, with over 90% of our leadership positions filled from internal promotions.
• Two - five years of experience in customer service.
• Able to handle multiple tasks at one time.
• Work successfully and efficiently with other team members.
• Meet productivity standards; complete work in a timely manner.

WHAT SETS YOU APART:

• De-escalation and conflict resolution.
• Ability to overcome objections.
• Build brand loyalty.

L.A. Hydro-Jet and Rooter Service determines compensation based on the cost of labor across several US geographic markets. The pay range for this position is $21-$23/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in L.A. Hydro-Jet & Rooter Service’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.