Customer Service Representative

L.A. Hydro-Jet & Rooter Service; Los Angeles (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid position

Benefits package

Opportunity for internal promotion

Job summary

West Coast Hydro-Jet & Rooter Services is seeking a friendly Customer Service Representative in Southern California. You will answer inquiries, resolve complaints, process transactions, and help maintain brand loyalty while delivering a supportive, team-based environment.

The hybrid position requires 2–5 years of customer service experience, strong multi-tasking, and the ability to work collaboratively with colleagues.

Qualifications

• 2–5 years of customer service experience.
• Ability to handle multiple tasks at once.
• Excellent communication and interpersonal skills.
• Team-oriented and collaborative mindset.

Responsibilities

• Answer inquiries via phone, email, live chat, text, or social media.
• Resolve complaints with empathy and effective solutions.
• Process orders, billing/payments, returns or cancellations.
• Escalate complex issues to supervisors or specialized teams.
• Meet productivity standards and complete tasks in a timely manner.

Skills

Customer service

Multi-tasking

Communication

Team collaboration

Job description

West Coast Hydro-Jet & Rooter Services is a well stablished Plumbing company doing business in Southern California for over 30 years. Our approach is a supportive and collaborative team environment. We prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here!

The Customer Service Representative position acts as the primary point of contact between a company and its customers. The main job is to answer questions, resolve complaints, and handle transactions to ensure customer satisfaction and brand loyalty.

• Answering Inquiries: Respond to customer questions via phone calls, emails, live chat, text messages, or social media.
• Resolving Complaints: Listen to customer issues, show empathy, and offer solutions such as refunds, exchanges.
• Processing Transactions: Take orders, process billing or payments, and handle returns or cancellations.
• Escalating Issues: Transfer complex, high-level, or unresolved problems to a supervisor or specialized department.
• Competitive hourly wages and benefits package.
• This is hybrid position after successful completion of training.
• Promote from within culture, with over 90% of our leadership positions filled from internal promotions.
• Two - five years of experience in customer service.
• Able to handle multiple tasks at one time.
• Work successfully and efficiently with other team members.
• Meet productivity standards; complete work in a timely manner.

WHAT SETS YOU APART:

• De-escalation and conflict resolution.
• Ability to overcome objections.
• Build brand loyalty.

L.A. Hydro-Jet and Rooter Service determines compensation based on the cost of labor across several US geographic markets. The pay range for this position is $21-$23/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in L.A. Hydro-Jet & Rooter Service’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.