Customer Service Representative

supply-chain; Summerville (SC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision coverage

PTO program including paid holidays and vacation

401(k) with generous company match

Tuition reimbursement program

Career advancement opportunities

Job summary

DHL Supply Chain is seeking a 1st Shift Customer Service Representative to manage customer interactions and support logistics operations. The role requires at least 6 months of experience in a warehouse environment and the ability to lift up to 50lbs. Ideal candidates will demonstrate strong attention to detail and excellent communication skills.

Join us for an exciting career filled with growth opportunities, competitive pay at $20.00 per hour, and comprehensive benefits including medical coverage and a 401(k) plan.

Qualifications

• At least 6 months’ experience in a warehouse returns setting.
• Comfortable lifting up to 50lbs and standing on feet for most of the day.
• Experience managing returns in a warehouse environment.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Clarify customer complaints and determine the causes of problems.
• Maintain customer records and update account information.

Skills

Attention to detail

Communication

Data entry

Education

High School Diploma or Equivalent

Tools

Warehouse Management System

Manual pallet jack

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: At least 6 months experience in a warehouse returns setting including using a manual pallet jack, warehouse management system, and the ability to communicate with customers via smart sheet. Must be comfortable with lifting up to 50lbs, standing on feet for most of the day, and working in a non-climate-controlled warehouse.

Position: 1st Shift Customer Service Representative (Returns)
Shift: 7:00am – 3:00pm, Monday-Friday
Pay: $20.00 per hour
Additional Incentives:

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A strong attention to detail. Returning merchandise in a warehouse environment. The ability to down stack and organizing pallets by item and lot. The ability to handle rework cases, clean shipping labels, and ensure returns match WMS footprints.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.