Customer Service Representative

CCL Industries Inc.; Strongsville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

CCL Industries Inc. is seeking a Customer Service Representative to manage day-to-day activities for Key Accounts in automotive, electronics, appliance and medical markets.

You will be the main point of contact for customers, handling orders, forecasts and Vendor Managed Inventory (VMI) while coordinating with internal commercial, supply chain and logistics teams. The role requires strong communication, professionalism and data analysis skills, with experience in ERP systems such as Oracle,

Qualifications

• Bachelor's degree with minimum 2 years customer service experience in a manufacturing environment preferred.
• We will consider an Associate’s degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree.
• Experience with ERP systems (Oracle, BAAN, SAP); QAD preferred.

Responsibilities

• Support all aspects of service to the customer.
• Receive and process Purchase/Sales Orders and customer forecasts
• Day to day ownership of the Customer VMI (Vendor Managed Inventory) System and Customer on time delivery ratings
• Point person for all customer account communication to the internal commercial, supply chain and logistics departments
• Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
• Work with Division Commercial Sales team and quoting team
• Initiate and implement initiatives which improve customer service and responsiveness
• Other duties as assigned

Skills

Professionalism

Communication

Excel skills

Education

Bachelor's degree

Associate's degree

Tools

Oracle

BAAN

SAP

QAD

Job description

This position will be responsible for managing the day-to-day activities of Key Accounts that are in the Automotive, Electronics, Appliance and Medical markets. The Customer Service Representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor-managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a matter that reflects positively on the company.

Job Summary & Requirements

Duties/Responsibilities:

• Support all aspects of service to the customer.
• Receive and process Purchase/Sales Orders and customer forecasts
• Day to day ownership of the Customer VMI (Vendor Managed Inventory) System and Customer on time delivery ratings
• Point person for all customer account communication to the internal commercial, supply chain and logistics departments
• Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics
• Work with Division Commercial Sales team and quoting team
• Initiate and implement initiatives which improve customer service and responsivenes s
• Other duties as assigned

Required Skills/Abilities:

• Ability to provide professionalism, patience and a people-first attitude.
• Knowledge of Customer Supplier Portals or other Electronic Data Interchange methods with an understanding of customer/ supplier Cum’s, ASN, Forecast data, etc. is preferred
• Ability to multi-task and drive actions to completion under strict deadlines.
• Demonstrate clear written and verbal communication skills.
• Above Average Excel skills and the ability to analyze data
• Experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
• Strong self-starter who can articulate effectively to management and peers to bring about effective change
• Working conditions include a normal office environment with interaction with the shop floor. (both Union and Non Union environments)

Education and Experience:

• Ideally - Bachelor’s Degree with a minimum of 2 years Customer Service experience in a manufacturing environment preferred.
• We will consider an Associate’s degree and a minimum of 3 years of Customer Service experience or a minimum of 5 years of supply chain experience in lieu of a degree

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

CCLprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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