Customer Service Representative

Rocky Mountain Air Solutions; Sterling (CO); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

401K

Quarterly Profit Sharing

Paid holidays and vacation

Job summary

A regional gas provider is hiring a Customer Service Representative in Sterling, Colorado. The role involves assisting customers with account management and troubleshooting issues, alongside warehouse support tasks. Candidates should have a Bachelor's degree and strong analytical skills. Benefits include competitive hourly pay and comprehensive insurance coverage. Training will include obtaining a CDL B license with HAZMAT endorsement.

Qualifications

• Attention to detail in paperwork is essential.
• Strong analytical and problem-solving abilities required.
• Physical capability to maneuver gas cylinders and heavy boxes needed.

Responsibilities

• Assist customers with accounts, including payments and inquiries.
• Troubleshoot complex customer issues as they arise.
• Support warehouse activities like shipping and receiving.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Teamwork

Education

Bachelor's degree

Job description

Overview

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Sterling, Colorado location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving. Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Responsibilities

• Assist customers with accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.).
• Troubleshoot complex issues with customer processes/needs.
• Complete warehouse related activities such as cycle counting, shipping and receiving of product.
• Support the branch delivery driver role via logistical support and sometimes back-up delivery driving.
• Demonstrate dependability, accuracy in transactions, professional interactions, strong follow-up, adherence to process, and experience in managing customer accounts including receivables.
• Learn products including compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), welding machines, filler metals and related items.

Qualifications

• Bachelor's degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60-pound wire
• Valid Driver’s License with a good driving record

Logistics

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours.
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefits

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time