Customer Service Representative

Rocky Mountain Air Solutions; Scottsbluff (NE); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

401K

Quarterly Profit Sharing

Paid holidays and vacation time

Job summary

A leading provider of industrial gases in Scottsbluff, Nebraska, is hiring a Customer Service Representative to assist customers, manage accounts, and perform warehouse activities. The role offers a starting pay of $24-26/hour along with comprehensive training and benefits including medical insurance and paid time off. Ideal candidates will have a Bachelor's degree and strong analytical skills, as well as a valid Driver’s License.

Qualifications

• Attention to detail in paperwork is essential.
• Strong analytical and problem-solving skills are required.
• Physical ability to lift and maneuver heavy products.

Responsibilities

• Assist customers with their accounts including payments and inquiries.
• Troubleshoot complex customer issues and needs.
• Support warehouse activities including shipping and receiving.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Teamwork

Independence

Education

Bachelor's degree

Job description

Overview

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Scottsbluff, Nebraska location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions.

Responsibilities

• Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.).
• Troubleshoot complex issues with customer processes/needs.
• Complete warehouse related activities such as cycle counting, shipping and receiving of product.
• Support the branch delivery driver role via logistical support and sometimes back-up delivery driving.
• Demonstrate dependability, accuracy in transactions, professional interactions, strong follow-up, adherence to process, and experience in managing customer accounts including receivables.

Training

We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you to meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Qualifications

• Bachelor’s degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Logistics

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours.
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefits

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time