Customer Service Representative

Rocky Mountain Air Solutions; Denver (CO); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

401K

Quarterly Profit Sharing

Paid holidays and vacation time

Job summary

A leading industrial supplies company in Denver is hiring a Customer Service Representative. This role involves assisting customers with account management and sales activities, including troubleshooting and logistical support. A bachelor's degree is required, along with strong analytical skills and the ability to perform physical tasks. The company offers competitive pay and benefits including medical insurance and 401K.

Qualifications

• Ability to manage customer accounts including receivables.
• Valid Driver’s License with a good driving record.
• Ability to perform physical tasks including lifting gas cylinders.

Responsibilities

• Assist customers with their accounts and payments.
• Troubleshoot complex issues with customers.
• Complete warehouse-related activities like shipping and receiving.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Teamwork

Education

Bachelor's degree

Job description

Overview

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Denver, Colorado location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions.

Responsibilities

• Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.).
• Troubleshoot complex issues with customer processes/needs.
• Complete warehouse-related activities such as cycle counting, shipping and receiving of product.
• Support the branch delivery driver role via logistical support and sometimes back-up delivery driving.
• Demonstrate dependability, accuracy in transactions, professionalism in interactions, strong follow-up, adherence to processes, and experience in managing customer accounts including receivables.

Qualifications

• Bachelor\'s degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Logistics

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours. Denver and Casper locations also have Saturday morning hours 7am-12:30pm. Saturdays are on a rotation, so you will not work every Saturday
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefits

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time