Customer Service Representative

Rocky Mountain Air Solutions; Cheyenne (WY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, Dental, Life insurance

401K

Quarterly Profit Sharing

Paid holidays and vacation time

Job summary

An industrial gases supplier in Cheyenne, Wyoming is hiring a Customer Service Representative. This role involves assisting customers with their accounts, troubleshooting issues, and supporting logistical operations. Candidates should have a Bachelor's degree, strong analytical skills, and a valid Driver’s License. The position offers a starting pay of $24-26/hour along with medical benefits, 401K, and a training program in the first year.

Qualifications

• Strong analytical and problem-solving skills.
• Ability to work well independently and within a team.
• Valid Driver’s License with a good driving record.

Responsibilities

• Assist customers with their accounts and address concerns.
• Troubleshoot complex customer issues.
• Complete warehouse activities including shipping and receiving.

Skills

Analytical skills

Problem-solving

Attention to detail

Teamwork

Independence

Education

Bachelor's degree

Job description

Overview

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Cheyenne, Wyoming location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions.

Responsibilities

Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving.

Team and Capabilities

Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Qualifications

• Bachelor's degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Logistics Details

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours.
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefit Details

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time