Customer Service Representative

TEKsystems; Caseyville (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

401(k) Plan

Life Insurance

Disability

HSA

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is hiring a Customer Service Representative for an onsite, contract-to-hire role in Caseyville, IL. You will handle calls from insurers and customers, perform data entry for titles, and assist with auction day activities while delivering high-quality service.

Responsibilities include processing payments, organizing documents, collaborating with teams, and promoting safety. Entry level with an emphasis on accuracy, teamwork, and a positive attitude.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever youre needed.

Responsibilities

• Field calls from insurance companies regarding automobiles being sold at auction, vehicle owners retrieving items, license plate removals, etc.
• Face-to-face customer interaction at the counter when people come to their office.
• Data entry, DE for titles.
• On auction day assist with data entry as the auctioneer accepts bids.
• Organize all keys, file documents by internal coding system and by Lot number; upload documents to the web for each sale.
• Communicate with multiple departments and customers who sign up equipment needing documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support safety commitments and participate in daily safety practices.

Skills

Customer service

Data entry

Outlook

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Candidate will be fielding calls from insurance companies regarding automobiles being sold at auction, vehicle owners calling to retrieve personal items from their vehicles on the lot, license plate removals, etc.

• F2F customer interaction at the counter when people come to their office.

• Data entry, lots of DE for titles.

• On Auction Day they may help out as well, which will require them to do data entry as the auctioneer is accepting bids.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.

• Actively communicate with many different departments and or teams and customers who sign up equipment when needing documents such as LOLCs, Purge Documents etc.

• Responsible for processing payments from successful bidders.

• Provide customers with information about auxiliary services.

• Ensure that superior customer service is always delivered to all customers.

• Actively support Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers

• Perform other duties as assigned.

Skills

Customer service, data entry, outlook

Top Skills Details

Customer service,data entry,outlook

Additional Skills & Qualifications

Previous work experience where you worked in-person with customers.

Experience using computers, and able to learn to use new technology and software.

Excellent keyboarding skills for data entry.

A commitment to providing fantastic customer service.

Able to work well and maintain a positive attitude in high-pressure situations.

A friendly, outgoing, patient personality.

You thrive working as part of team, pitching in wherever youre needed.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Caseyville, IL.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Caseyville, IL.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Caseyville,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.