Customer Service Representative

Doggett Freightliner; Springdale (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Doggett Freightliner is seeking a Customer Service Representative in Springdale, AR, responsible for promoting parts and service sales, and addressing customer needs. The ideal candidate will have a strong customer service background and at least 3 years of sales experience.

This role involves strengthening customer relationships, maintaining account profiles, and ensuring high levels of customer satisfaction. A Bachelor's degree or equivalent experience is preferred.

Qualifications

• 3+ years of Sales experience preferred.
• Strong Financial focus with problem analysis skills.
• Thorough knowledge of systems, procedures, and equipment.

Responsibilities

• Promote the sale of parts, service, and rental within the branch.
• Strengthen customer relationships and ensure satisfaction.
• Maintain detailed account profiles and prepare sales reports.

Skills

Customer Service

Leadership

Financial analysis

Sales experience

Education

Bachelor's Degree or equivalent experience

Job description

Position

Customer Service Representative

Location

Springdale, AR

Job Id

285

# of Openings

0

Classification

Exempt

Job Summary

The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.

Essential Functions

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance.
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental.
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.
• Collaborate and knowledge share with various Doggett employees and departments.
• Perform other related duties as assigned.

Qualifications

• Excellent Customer Service and multi-tasking skills.
• Outstanding Leadership and People Development Skills.
• Strong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis.
• Ability to assess customer patterns and adjust labor and branch focus accordingly.
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location.
• Bachelor's Degree or equivalent experience preferred.
• 3+ years of Sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.

Travel Requirements

As needed

Typical Physical Activity

Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed. Ability to lift up to 40 pounds.

The Customer Service Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer