Customer Service Representative

Doggett Freightliner; Laredo (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading freight company is seeking a Customer Service Representative in Laredo, TX, responsible for promoting sales of parts and service while ensuring customer satisfaction. The ideal candidate should have a Bachelor’s degree or equivalent experience, along with 3+ years in sales, particularly in logistics or supply chain management. Strong customer service and leadership skills are essential. This role provides opportunities for professional growth and collaboration within the company.

Qualifications

• 3+ years of Sales experience preferred.
• Experience in transportation/logistics, field service, or supply chain management preferred.
• Thorough knowledge of systems and operations.

Responsibilities

• Promote sale of parts, service and rental within the branch.
• Strengthen relationships with established customers.
• Maintain detailed account profiles and prepare sales reports.

Skills

Excellent Customer Service

Multi-tasking

Leadership

People Development

Problem Analysis

Decision Making

Quantitative Analysis

Education

Bachelor's Degree or equivalent experience

Job description

Position: Customer Service Representative

Location: Laredo, TX

Job Id: 243

# of Openings: 0

Customer Service Representative

Classification

Exempt

Job Summary

The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.

Essential Functions

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
• Collaborate and knowledge share with various Doggett employees and departments
• Perform other related duties as assigned

Qualifications

• Excellent Customer Service and multi-tasking skills
• Outstanding Leadership and People Development Skills
• Strong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis
• Ability to assess customer patterns and adjust labor and branch focus accordingly
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location
• Bachelor's Degree or equivalent experience preferred
• 3+ years of Sales experience preferred
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred

Travel Requirements

As needed

Typical Physical Activity

Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed. Ability to lift up to 40 pounds

The Customer Service Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer