Customer Service Representative

Manpower Group (USA); Sparta (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Free training

Medical, dental, vision

401k

Weekly pay

Career support

24/7 customer care

Job summary

ManpowerGroup (USA) is seeking a Customer Service Representative in Sparta, TN to support the Sales Team. You will handle calls, emails and live chats, provide quotes, and monitor order status to keep customers informed.

The ideal candidate has 2+ years of customer service or sales experience, solid MS Office skills (Word, Excel, Outlook), and a professional phone manner. A background check and drug screen are required.

Qualifications

• 2+ years of customer service or sales experience.
• Experience with basic office skills and proper phone etiquette.
• Proficient in MS Office (Word, Excel, Outlook).
• AS400 system experience is a bonus.

Responsibilities

• Answer calls, emails and live chats from customers and provide quotes or order status.
• Contact vendors by phone to find suppliers or update customers on orders.
• Take customer orders over the phone.
• Limited cold calling; some follow-up may be required.

Skills

Customer service experience

Phone etiquette

Multitasking

Sales experience

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

AS400

Job description

Our client, is seeking a Customer Service Representativeto join their team. As a Customer Service Representativeyou will be supporting the Sales Team. The ideal candidate will have experience is phone etiquette, experience with Microsoft Office Suite, strong service-oriented mindset,and multitasking skills which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Sparta, TN

Pay Range: $15.00 - $18.00 (based on experience)

What’s the Job?

• Answers calls, emails and live chats from customers and provide them with new quotes or order status on existing orders.
• Conduct calls to vendors to find suppliers for the items customers are looking for or to update customers order status.
• Take customer orders over the phone.
• Cold calling is limited as most customers contact us via calls/emails. Some customer follow-up may be required.

What’s Needed?

• + 2 years of Customer Service/Sales experience
• Experience in basic office skills and proper phone etiquette.
• Excellent Computer skills
• Experience in phone based sales/customer service preferred.
• MS Office software experience (Word, Excel, and Outlook primarily)
• AS400 system experience is a bonus but not required.
• Experience with filtration is a bonus but not required
• Must be willing to submit to background check and drug screening

What’s in it for me?

• Free training to upgrade your skills, including a free college tuition program
• Medical, dental, vision, 401k
• Weekly pay with direct deposit
• 24/7 Manpower customer care support
• Dedicated Career Partner to help you achieve your career goals

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.