Customer Service Representative

North West Labs; Southfield (MI); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A medical and diagnostic laboratory is seeking a passionate Customer Service Representative to provide exceptional service via phone, email, and chat. The role requires strong communication skills, the ability to upsell products, and proficiency in English and Spanish. This full-time position offers a structured shift and numerous benefits, including health insurance and 401(k). Join our team to help deliver outstanding support to valued customers in a fast-paced environment.

Qualifications

• Strong ability to empathize with customers and provide effective solutions.
• Detail-oriented with excellent organizational skills.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Answer customer inquiries and resolve issues in a timely manner.
• Assist customers with product information and order processing.
• Upsell additional products or services when appropriate.

Skills

Excellent communication skills

Strong phone etiquette

Sales-oriented mindset

Proficiency in English and Spanish

Problem-solving abilities

Job description

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Base Pay Range

$19.00/hr - $22.00/hr

Job Description

Customer Service Representative

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat
• Answer customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order processing
• Upsell additional products or services to customers when appropriate
• Communicate effectively in English and Spanish (multilingual or bilingual skills preferred)
• Analyze customer needs and recommend suitable solutions
• Maintain accurate customer records and update information as needed
• Follow company policies and procedures to ensure customer satisfaction
• Collaborate with team members to achieve department goals

Skills

• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Ability to empathize with customers and provide effective solutions
• Sales-oriented mindset with the ability to upsell products or services
• Proficiency in English and Spanish (additional languages are a plus)
• Strong problem-solving and analytical abilitiesDetail-oriented with excellent organizational skills
• Ability to work well under pressure in a fast-paced environment

Shift: 10am - 6pm Monday - Friday

If you are a motivated individual who is passionate about providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding support to our valued customers.

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Medical and Diagnostic Laboratories

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