Customer Service Rep

Labcorp

Tulsa (OK)

On-site

USD 30,000 - 50,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) Plan

Tuition Reimbursement

Paid Time Off

Job summary

A leading healthcare provider in Tulsa, Oklahoma, is seeking a Customer Service Support Representative to ensure client needs are met efficiently. This role includes liaising with physician offices and patients, handling inquiries, and providing product education. Ideal candidates will have customer service experience, strong communication skills, and familiarity with Microsoft Office. Comprehensive benefits available for employees working 20+ hours per week.

Qualifications

High School Diploma or GED equivalent required.
Previous experience in a customer service role.
Bilingual in English and Spanish highly desirable.

Responsibilities

Act as a liaison between LabCorp and customers.
Resolve routine customer requests.
Notify clients of test results in a timely manner.

Skills

Customer service orientation

Verbal and written communication

Multitasking

Flexibility

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Office

Salesforce.com

Job description

Join to apply for the Customer Service Rep role at Labcorp

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Rep role at Labcorp

LabCorp is seeking a Customer Service Support Representative to join our team.

This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Work Schedule: Monday – Friday 9:00AM - 5:30PM

Work Location: Tulsa, Oklahoma

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Job Responsibilities

Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

High School Diploma or GED equivalent required
Associate's or Bachelor's degree highly desired
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Seniority level