Customer Service Representative

Quality Carriers, Inc.; South Gate (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical

Life Insurance

Disability Insurance

Paid Time Off

401K

Employee Assistance Program

Job summary

Quality Carriers, Inc. is seeking a Customer Service Representative in South Gate, CA to manage customer relationships and freight acceptance decisions. The CSR will optimize capacity, communicate with drivers, planners, and customers, and ensure accurate data entry and documentation.

The role requires strong MS Office and Google Apps skills, and bilingual English/Spanish abilities where applicable. This full-time position offers standard business hours and opportunities across locations.

Qualifications

• Requires a High School Diploma or GED.
• Proficient with MS Office and Google Apps.
• Bilingual English and Spanish is a plus; strong communication skills required.

Responsibilities

• Receive orders from customers via phone, email, fax or EDI and enter them accurately.
• Solicit freight from customers to maximize capacity and revenue.
• Coordinate changes to loading/delivery times with customers and internal teams.
• Track and update loads using internal systems and communicate issues to customers.
• Work with other departments to secure locations, codes and proper credit approvals.
• Create custom manifests for international freight as needed.

Skills

MS Office

Team player

Critical thinker

Strong communication

Google Apps

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EDI

TMW

Electronic Logging Devices (ELD)

Job description

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry‑leading transportation services to our customers.

We are looking for an energetic, reliable Customer Service Representative to join our team in South Gate, CA. We are a dynamic, stable and growing company. We have great long‑term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com.

Compensation and Incentives

$25.00 to $27.00 DOE

Job Summary

The CSR will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers’ needs are met) and rate concerns, always working to generate maximum revenues.

Duties and Responsibilities

• Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System.
• Solicit freight from customers as directed by TM and/or terminal planner and/or for all available capacity both domiciled and foreign, in the area of responsibility.
• Work with customers on changes to scheduled loading and delivery times to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes.
• Work with planners, drivers and other terminal personnel to ensure all customer requirements are met; track all loads in TMW/ISAAC/internal software to proactively identify service concerns.
• Communicate issues on orders with customers, negotiating necessary changes that may be required due to the incident/issue.
• Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
• Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers and all service issues get properly documented in the NCR system.
• The ability to create custom manifests for international freight.

Benefits

• Medical
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Generous Paid Time Off / Holiday Schedule
• Employee Assistance Program
• Employer Matching 401K

Requirements

• Skills and Abilities
  Strong skills in MS Office (Excel, Word, PowerPoint)
  Ability to function as part of a team at a high level
  Critical thinker
  Strong communication skills (both verbal and written)
  Experience with Google Apps preferred
  Familiarity with transportation software, such as EDI, TMW, and Electronic Logging Devices, a plus
  Bilingual English and Spanish, written and spoken in markets, where applicable
• Education
  High School Diploma or GED equivalent, required.

Additional Job Information

Work Schedule

This is a full‑time position, and days and hours of work are Monday through Friday, 7:30 am – 4:00 pm. While in training the start time will be 8:00 am.

Equal Employment Opportunity Statement

Winsome Enterprises Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.