Specialist - Driver Operations

Quality Carriers, Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Quality Carriers, Inc. is seeking a Driver Operations Specialist in Houston, TX to manage a group of up to 40 drivers in a 24/7 operation. This role requires on-call availability and a focus on safety, scheduling, and driver performance.

You will coordinate dispatches, monitor hours of service, and work with HR to address disciplinary matters. Strong computer skills and knowledge of DOT/CSA regulations are essential.

Qualifications

• 4+ years truck transportation industry experience or a 4-year degree preferred.
• 2+ years of leadership or management experience.
• Strong communication and interpersonal skills; safety-focused.
• Proficient with computer systems and industry software (TMW, ISAAC, Totalmail).

Responsibilities

• Manage relationships with up to 40 drivers, including attendance and time off.
• Monitor drivers' hours of service and regulatory compliance.
• Coach drivers on safety and performance to maximize bonuses.
• Dispatch drivers using QC tools and ensure on-time service ≥95%.
• Coordinate with Scheduling and Equipment Planning to optimize utilization.
• Develop disciplinary actions with HR as needed.
• Maintain driver calendars and record home-time requests.
• Lead safety initiatives and driver performance reviews quarterly.

Skills

Excellent communication

DOT requirements knowledge

CSA compliance knowledge

Safety procedures

Proficient computer skills

Willingness to travel

Education

4+ years truck transportation industry experience

2+ years leadership/management experience

Tools

TMW

ISAAC

Totalmail

Job description

Quality Carriers ® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.

We are looking for an energetic, reliable Driver Operations Specialist to join our team in Houston, TX. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com.

Job Summary:

The Specialist - Driver Operations is responsible for the relationship with an assigned group of up to 40 Drivers which can be Company Drivers and/or Independent Contractors. Quality Carriers, Inc. operates on a 24/7 basis. As such, Specialist - Driver Operations are expected to participate in an on-call schedule. This schedule will vary based on location and business needs.

Duties and Responsibilities:

Driver Experience/Impact

• Know and manage each driver's individual earning and time at home requirements.
• Maintain a driver calendar to be used to plan all drivers’ requested time off or unavailability including compliance related time the driver is not available to work.
• Record all driver home-time requests in TMW and subsequent systems.
• Counsel drivers on safety, compliance and service issues as needed to include written documentation provided by Safety and/or HR.
• Review performance bonus results with all Company Drivers quarterly, providing coaching to maximize bonus earnings.
• Perform a minimum of 1 Company Driver ride along per Quarter.

Safety Responsibility/Impact

• Actively engage drivers daily in safety and complacency related conversation to help drive the QC Safety Culture.
• Ensure drivers' hours of service are properly updated in the ISAAC system or other system defined by the QC Safety Team, and make necessary authorized updates.
• Work with Operations and QC Safety Manager to issue breach of contract notices to Independent Contractor drivers as required.
• Work with OM and HR to develop needed disciplinary actions for Company Drivers consistent with company policy.
• Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory and company policy compliance.
• Validate driver dispatch plans to ensure compliance with regulations and company policies.

Regulatory Responsibility/Impact

• Work with maintenance team on a daily basis to ensure all tractors are in a high level of repair and in full compliance to all federal, state and local regulations as well as all QC compliance standard.
• Ensure all monthly on-line safety training is completed and work with drivers and safety to assign other need refreshers as driver performance dictates.
• Verify all tractor profiles are accurate including both presence and working condition of equipped accessories.

Service Delivery/Impact

• Properly pre-trip and communicate all assigned loads for an assigned group of drivers to ensure a minimum of 95% on-time service is maintained.
  • Individual customer contracts may exceed 95%.
• Verbally and electronically dispatch all drivers in accordance with QC policies, utilizing QC-provided devices such ISAAC tablets, and software including TMW, ISAAC, and Totalmail.
• Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earning while ensuring customer service expectations are met.
• Communicate all potential and real service related issues proactively as they occur to the billing respective CSR to ensure the Customer is notified of all late deliveries prior to the planned arrival.
• Works with an assigned group of drivers on a daily basis on their use of the Quality Carriers Dispatch workflow process.
• Works with an assigned group of drivers on a daily basis to ensure maximum utility of their hours and that each driver's earnings are maximized while maintaining the desired standard of living for each individual driver.
• Work with the dispatch team daily to ensure all Company Driver capacity priorities are being met.

Managed Metrics Responsibility/Impact

Metric

Minimum

Driver Working Percentage

90%

Driver Pay Accuracy

99.9%

ISAAC Scanning

99.9%

Driver Retention

75%

Certified Logs Compliance

95%

Mobile Comm Compliance

95%

• Medical
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP)
• Additional Voluntary Benefits

Requirements

Skills and Abilities:

• Good communication and interpersonal skills.
• Experience with DOT Requirements, CSA expectations and Safety procedures.
• Ability to travel multiple times per year as needed for training and career development purposes.
• Highly proficient computer skills must be comfortable using a computer and various software programs.

Education and Experience:

• 4+ years truck transportation industry experience or 4 year degree preferred.
• 2 + years of experience in a leadership or management position.

Additional Job Information

Position Type/Expected Hours of Work:

• This is a full-time position, in office, 5 days a week.

Travel: 15%

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• This job is assigned to a specific Terminal
• Safety First environment - Complacency is not an option.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.