Customer Service Representative

Ttdwest; Rancho Cucamonga (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Total Transportation & Distribution in Rancho Cucamonga, CA is seeking a Customer Service Representative to interact with transportation customers, answer inquiries about products, shipping and receiving services, and resolve complaints.

The role requires at least a high school diploma and 1 year of experience, proficiency with MS Office and TMS, strong communication, data entry, and the ability to work independently in a fast-paced office.

Qualifications

• High school graduate with at least 1 year of experience.
• Proficiency in MS Office (Outlook, Word, Excel) and TMS systems.
• Strong communication skills, professional demeanor and data-entry accuracy.

Responsibilities

• Confer with customers by phone, email or in person to provide information and take orders.
• Prepare bills of lading and read tariffs to determine shipping charges.
• Provide accurate rate quotes for LTL and FTL shipments.
• Work with Transportation Dispatch and drivers to coordinate pick-ups/deliveries.
• Data entry into the transportation management system and maintain records.

Skills

MS Office

Customer communication

Data entry

Typing 35 wpm

Independent worker

Team collaboration

Education

High school diploma

Tools

TMS system

CLI/FACTS

Job description

Job Title: Customer Service Representative

Location: Rancho Cucamonga, 91730

Schedule: 1st shift

Job Purpose:

Interact with transportation customers to provide information in response to inquiries about products, shipping, and receiving services and to handle and resolve complaints.

Essential Functions of the Job:

• Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same.
• Prepare and examine bills of lading to determine shipping charges and knowledge of how to read tariffs.
• Provide accurate rate quotes for LTL and FTL shipments.
• Experienced with EDI.
• Work closely with Transportation Dispatch in regard to pick-ups and deliveries.
• Work closely with our drivers, when needed, to inquire about ETA’s or to provide any additional information needed.
• Work closely with other departments, AR and accounting, to assist on any questions or issues they may need clarity on.
• Advise clients on transportation and payment methods.
• Data entry into transportation management system.
• Prepare documents, such as bills of lading and pallet labels.
• Heavy phones.
• Miscellaneous office duties as required.

Organizational Relationships:

Has frequent contact and communicates with all levels of staff, customers, and vendors.

Experience/Training/Education:

Required: High school graduate or equivalent, plus minimum of 1 year experience.

Knowledge/Skills/Abilities:

Ability to communicate to customers effectively, professionally, and courteously.

Work independently with minimal supervision.

Requires knowledge of office practices, recordkeeping, and reporting systems; business correspondence techniques and English composition, grammar, spelling, and punctuation; principles of public relations and communications; records management and file maintenance.

Skills required include proficiency in MS Office applications, including Outlook, Word, Excel, the company’s TMS system, CLI/FACTS.

Ability to use standard office equipment including telephones, calculators, copiers and facsimile equipment; ability to type at the net rate of 35 words per minute using a computer keyboard

Ability to be courteous and professional; ability to accept constructive criticism; ability to understand and follow written and verbal instructions; to maintain the confidentiality of data; collect data, establish facts and draw valid conclusions

Add, subtract, multiply and divide in all units of measure and complete tasks independently

Communicate effectively and work cooperatively with customers, management, other employees, contractors, and public and private representatives.

Have proven ability to prioritize and organize. Be professional and flexible with changing situations, a highly self-motivated individual and an enthusiastic team player.

Physical and Environmental Elements:

This is primarily a sedentary office classification, and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. A clear speaking voice is necessary, as well as finger dexterity to access, enter and retrieve data using a computer keyboard or calculator. Be able to operate standard office equipment. The position occasionally bends, stoops, reaches, pushes, and pulls drawers to retrieve and file information and lifts and carries reports and records that typically weigh less than 20 pounds.

Special Requirements/Certification:

Must present professional appearance in dress and demeanor.

Benefits:

• - Competitive salary based on experience
• - Comprehensive training program provided
• - Opportunities for career growth and advancement within the company

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

This position is fully onsite at our Rancho Cucamonga, CA location and has a pay range of $21.00-$23.00 per hour Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training. Total Transportation & Distribution is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.